Phillip Scott in

Phillip Scott

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Director, Customer Success Operations at Leonardo247
📍 Durham, North Carolina, United States

Phillip is a self-motivated leader and the Director of Customer Success Operations at Leonardo247, where he focuses on enhancing team efficiency and driving customer-centric strategies. He has a BA from UNC-Chapel Hill and an MBA from Montclair State. Colleagues have described him as a "well rounded, " "focused, " and "natural born leader. "

Outside of his direct roles, Phillip has shown an interest in helping small businesses succeed through his publications. He has written articles offering advice on customer service best practices and alternative marketing strategies, demonstrating a passion for business growth at all scales.

Unique fact: Phillip was named Graduate Student of the Year at Montclair State University, an award sponsored by PartyCity.

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Experience
20 Years
Current Role
Director, Customer Success Operations
Job Level
Mid-senior
Location
Durham, North Carolina, United States
Personality Overview

How Phillip shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Phillip cares about

Customer Success Ops
His current role involves implementing Customer Success tools and workflows. He also holds ChurnZero certifications, showing a focus on operational excellence in CS.
Driving Retention
His profile highlights exceeding retention targets, with past achievements including 100% retention and renewing customers at 125% growth.
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Career

Work history

3-2026
Director, Customer Success Operations
Leonardo247
6-2023 - 3-2026
Corporate Account Manager
ServiceTrade
4-2021 - 5-2023
Customer Success Manager
CureMint, Inc.®
7-2018 - 3-2021
Customer Success Manager
Zift Solutions
10-2017 - 5-2018
Director, Customer Success
Teamworks
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1999 - 2003
BA
The University of North Carolina at Chapel Hill
2007 - 2011
MBA
Montclair State University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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