Pia Cartes

Inquirer
DISC Type : cd

Customer Service & Payment Operations Manager at GM Financial

Santiago Metropolitan Area, Chile

Overview

Pia is an Industrial Engineer with over 12 years of experience leading customer experience and operations in the financial industry. At GM Financial, she spearheads customer service and payment operations strategy for Chevrolet Financial Services in Chile. She is an alumna of Universidad de Chile.

She thrives in multicultural environments, using English as her primary working language to align international strategies and share best practices. A colleague described her as an excellent professional who is always seeking better results for her area and the business.

She is a two-time recipient of GM Financials International Operations Award for her leadership in digital transformation and sustainable growth initiatives.

Personality Overview

Demanding

ROI Conscious

Hard To Convince

They focus on objectivity in a pitch and pay little attention to bells and whistles.  They respond well to confident salespeople. They don’t always try to control the conversation but neither do they like yielding it fully.

Topics They Care About

Customer Experience (CX)
Specializes in turning the voice of the customer, using tools like NPS, into process improvements that drive satisfaction, efficiency, and loyalty.
Digital Transformation
Recognized with an international award for leading digital initiatives that optimized payment operations and improved customer experience with measurable global impact.
Operational Efficiency
Focuses on implementing high-impact changes to create greater efficiency, scalability, and customer satisfaction in financial operations.

Media Appearances

Pia has no verified media appearances

Work History

3-2021
Customer Service & Payment Operations Manager at GM Financial
10-2018 - 3-2021
Jefe Experiencia de Clientes y Corredores at Liberty Seguros Andes [Acquired by HDI Seguros - Talanx Group]
11-2015 - 9-2018
Jefe Fidelización de Clientes at Seguros Falabella
1-2014 - 11-2015
Product Manager Experiencia de Clientes at Seguros Falabella
6-2012 - 1-2014
Analista Control de Gestión Marketing at LAN Airlines

Education

2006 - 2012
Ingeniería Civil Industrial from Universidad de Chile

More Information

Social Presence :

Prographics :

Exp : 13 Location : Santiago Metropolitan Area, Chile Job Level : Middle Designation : Customer Service & Payment Operations Manager at GM Financial
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Insights For Selling To Pia

During A Call Or A Meeting

DO's

  • Stress on the business value that your product offers
  • Be crisp while making the pitch
  • Refer to testimonials from others in similar positions

DONT's

  • Refrain from asking too many questions
  • Don’t try to be an alpha salesperson, give them equal space
  • Don't try too hard to get friendly, let it happen with time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Pia is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Pia

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Pia move?

  • Their decision making speed is somewhere in the middle.
  • Can Pia take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Pia

Personality Compatibility


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