Edgard Guevara Guevara in

Edgard Guevara Guevara

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Gerente de Experiencia y Servicio al cliente at EcoVitreo Manufacturas
📍 Bogotá D.C. Metropolitan Area, Colombia

Edgard Guevara Guevara is a customer experience leader with over 20 years of expertise in contact center operations and management across multiple sectors. An Automation Engineer from Universidad de La Salle, he has directed teams of over 1, 500 people and managed annual budgets exceeding $9 million for major companies like LATAM Airlines.

He has a keen interest in process improvement and innovation, aiming to enhance customer satisfaction and loyalty. His experience spans the airline, hydrocarbon, and manufacturing industries, demonstrating a versatile leadership style focused on achieving results and managing large-scale operations.

His background in Automation Engineering combined with his extensive career in customer-facing roles gives him a unique perspective on optimizing human-centric service operations.

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Experience
13 Years
Current Role
Gerente de Experiencia y Servicio al cliente
Location
Bogotá D.C. Metropolitan Area, Colombia
Personality Overview

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Decision Approach
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Priorities

Topics Edgard cares about

Customer Experience Strategy
Focuses on guaranteeing customer satisfaction and loyalty by innovating production, distribution, and delivery processes to create a better end-to-end experience.
Large-Scale Operations
Managed a contact center for LATAM Airlines with over 1, 500 agents serving 17 countries and handling a budget of more than $9 million annually.
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Career

Work history

8-2022 - 10-2025
Gerente de Experiencia y Servicio al cliente
EcoVitreo Manufacturas
9-2014 - 6-2022
Jefe de Contact Center - LATAM AIRLINES GROUP
LATAM Airlines
9-2012 - 9-2014
Jefe de Operaciones
Atento Colombia S.A.
6-2011 - 6-2012
Consultor Independiente
Consultor Independiente Operaciones Contact Center
Coordinador Administrativo - Equiv. Subgerente Administrativo
Estrella Petrolera de Colombia - Sts de los Andes
In the press

Media appearances

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Education
1995 - 2000
Ingeniero de Automatización
Universidad de La Salle
2014 - 2015
Especialización en Gestión Empresarial
Politécnico Grancolombiano
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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