Edgard Guevara Guevara

Critic
DISC Type : C

Gerente de Experiencia y Servicio al cliente at EcoVitreo Manufacturas

Bogotá D.C. Metropolitan Area, Colombia

Overview

Edgard Guevara Guevara is a customer experience leader with over 20 years of expertise in contact center operations and management across multiple sectors. An Automation Engineer from Universidad de La Salle, he has directed teams of over 1, 500 people and managed annual budgets exceeding $9 million for major companies like LATAM Airlines.

He has a keen interest in process improvement and innovation, aiming to enhance customer satisfaction and loyalty. His experience spans the airline, hydrocarbon, and manufacturing industries, demonstrating a versatile leadership style focused on achieving results and managing large-scale operations.

His background in Automation Engineering combined with his extensive career in customer-facing roles gives him a unique perspective on optimizing human-centric service operations.

Personality Overview

ROI Driven

Critic

Precise

They prefer to analyze logically and value objective facts over emotions.  It is very likely that they will negotiate pricing or other important terms. They like to take decisions independently and do not seek others' support often.

Topics They Care About

Customer Experience Strategy
Focuses on guaranteeing customer satisfaction and loyalty by innovating production, distribution, and delivery processes to create a better end-to-end experience.
Large-Scale Operations
Managed a contact center for LATAM Airlines with over 1, 500 agents serving 17 countries and handling a budget of more than $9 million annually.
Process Automation
Leverages his background as an Automation Engineer to improve operational efficiency and innovate processes in manufacturing and customer service environments.

Media Appearances

Edgard has no verified media appearances

Work History

8-2022 - 10-2025
Gerente de Experiencia y Servicio al cliente at EcoVitreo Manufacturas
9-2014 - 6-2022
Jefe de Contact Center - LATAM AIRLINES GROUP at LATAM Airlines
9-2012 - 9-2014
Jefe de Operaciones at Atento Colombia S.A.
6-2011 - 6-2012
Consultor Independiente at Consultor Independiente Operaciones Contact Center
Coordinador Administrativo - Equiv. Subgerente Administrativo at Estrella Petrolera de Colombia - Sts de los Andes

Education

1995 - 2000
Ingeniero de Automatización from Universidad de La Salle
2014 - 2015
Especialización en Gestión Empresarial from Politécnico Grancolombiano

More Information

Social Presence :

Prographics :

Exp : 13 Location : Bogotá D.C. Metropolitan Area, Colombia Job Level : N/A Designation : Gerente de Experiencia y Servicio al cliente at EcoVitreo Manufacturas
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Insights For Selling To Edgard

During A Call Or A Meeting

DO's

  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories
  • Don’t forget to mention how you compare to competition on both features and pricing
  • Leverage facts and figures wherever possible; use percentages, numbers etc.

DONT's

  • Make extra effort to not seem pushy or confrontational
  • Don’t rush them till they have clearly gotten all the necessary information
  • Don’t try too hard to build a relationship with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Edgard is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Edgard

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Edgard move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Edgard take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Edgard

Personality Compatibility


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