Pierre Maalouf in

Pierre Maalouf

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Principal Solution Consultant at Genesys
📍 Montreal, Quebec, Canada

Pierre Maalouf is a Principal Solution Consultant at Genesys with a deep background in solution and telecom architecture from his time at Bell and Hydro Québec. He specializes in customer experience platforms, having held progressive roles at Five9 before joining Genesys.

His career uniquely bridges foundational telecom infrastructure with modern, AI-driven cloud customer experience solutions.

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Experience
19 Years
Current Role
Principal Solution Consultant
Job Level
Mid-senior
Location
Montreal, Quebec, Canada
Personality Overview

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Priorities

Topics Pierre cares about

AI in CX
He is excited about the future of customer experience (CX) and new technologies like Agentic Virtual Agents powered by large action models.
Trusted AI
He emphasizes the need to balance AI's power with compliance and privacy regulations to build systems that are trustworthy and reduce risk.
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Career

Work history

5-2025
Principal Solution Consultant
Genesys
10-2022 - 5-2025
ENT Solution Consultant
Five9
3-2021 - 10-2022
Platform Engineer
Five9
11-2020 - 3-2021
Cons. principal, intégration de solution
Bell
2-2020 - 11-2020
Conseiller Architecture Technologique Télécom
Hydro Québec
In the press

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Education

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Behavioral profile

DISC profile (public)

DISC behavioral profile

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