Pilar Geist

Enthusiast
DISC Type : i

IT Managing Director - Flight Ops, Crew and Cargo Technology at American Airlines

Plano, Texas, United States

Overview

Pilar Geist is a technology leader at American Airlines with over 25 years of experience in the airline industry. An alumna of Tecnológico de Monterrey and The University of Texas at Arlington, she specializes in delivering mission-critical solutions, legacy systems modernization, and cloud development to drive operational efficiency and resiliency.

Outside of her technology leadership role, Pilar has demonstrated a commitment to her community. She has served on the board of directors for SafeHaven of Tarrant County, a non-profit organization that assists families and individuals affected by domestic violence.

She is responsible for the technology supporting over 15, 000 pilots and 25, 000 flight attendants at American Airlines.

Personality Overview

Story Driven

Non-Confrontational

Optimistic

They are more about building relationships than just cutting deals.  They tend to be agreeable by nature, so take their promises with a pinch of salt.
 Unlike D or C types, they are convinced more by stories and testimonials.

Topics They Care About

Operational Resiliency
Her roles focus on delivering resilient solutions for flight operations, and she has publicly discussed using technology to improve operational efficiency and customer service.
Legacy System Modernization
Has an extensive background in large-scale technology implementations, including the modernization of complex, long-standing legacy systems within the airline industry.
Airline Technology
Manages the technology portfolio for American Airlines' Flight Operations, Crew, and Cargo, focusing on innovative and scalable solutions for the business.

Media Appearances

Pilar has no verified media appearances

Work History

8-2025
IT Managing Director - Flight Ops, Crew and Cargo Technology at American Airlines
10-2018 - 11-2025
Managing Director IT American Eagle at American Airlines
9-2016 - 10-2018
Director - Mobility, UC and Call Centers Technology at American Airlines
6-2013 - 9-2016
Sr. Manager Enterprise Mobility and Unified Communications at American Airlines
6-2007 - 5-2013
Senior Manager IT - Applications Development at American Airlines

Education

2008 - 2009
MBA from The University of Texas at Arlington
9-1986 - 5-1990
Bachelor of Computer Science Engineering from Tecnológico de Monterrey

More Information

Social Presence :

Prographics :

Exp : 32 Location : Plano, Texas, United States Job Level : Mid-senior Designation : IT Managing Director - Flight Ops, Crew and Cargo Technology at American Airlines
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Insights For Selling To Pilar

During A Call Or A Meeting

DO's

  • Speak from experience about success that the product has seen with other customers
  • Invite them for a lunch or a drink/coffee
  • Compliment them about their personality if you get a chance

DONT's

  • Don’t be too formal with them, they trust informality more
  • Avoid overloading them with too much information
  • Don't be critical or challenge them openly, they can react defensively

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Pilar is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Pilar

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Pilar move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Pilar take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Pilar

Personality Compatibility


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