Pooja Sangwan

Observer
DISC Type : ic

Head - Customer Success and Growth at Kapture CX

India

Overview

Pooja is a growth and strategy leader with over a decade of experience in investment funds, consulting, and startups. A graduate of IIT Roorkee, she currently serves as the Head of Customer Success and Growth at Kapture CX, where she focuses on scaling the business.

She has a strong passion for leveraging technology for wellness, having founded a health-tech platform dedicated to female health. Her experience also extends to social impact, where she has led on-the-ground project implementations in over 100 villages.

Unique fact: Pooja founded a content and community platform focused on female health which she successfully scaled to over 12, 000 members.

Personality Overview

Value Driven

Example Seeker

Assertive

They are generally strong communicators and are not easy to convince.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They ask a lot of questions and rely heavily on information and collaterals.

Topics They Care About

Customer Experience
Her current role at Kapture CX is focused on elevating customer experience, and she recently participated in an event on Agentic AI in CX.
Scaling Startups
Her profile highlights a passion for growing businesses to scale, with past roles as a Chief Business Officer and a founder.
Female Health
She founded MiWHealth Infotech, a platform focused on female health issues like Menopause, PCOD, and Pregnancy, demonstrating a deep personal and professional interest.

Media Appearances

Pooja has no verified media appearances

Work History

8-2025
Head - Customer Success and Growth at Kapture CX
1-2025 - 7-2025
Director - Strategy Founder's office at Kapture CX
6-2024 - 1-2025
Chief Business Officer at Kemexel
5-2022 - 2-2024
Founder at MiWHealth Infotech Pvt. Ltd.
5-2021 - 4-2022
Head - Business and Strategy at AquaKraft Ventures

Education

2011 - 2015
Bachelor's degree from Indian Institute of Technology, Roorkee

More Information

Social Presence :

Prographics :

Exp : 9 Location : India Job Level : N/A Designation : Head - Customer Success and Growth at Kapture CX
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Insights For Selling To Pooja

During A Call Or A Meeting

DO's

  • Invite them for a social do but don’t rely solely on the relationship
  • Help them realize that there is no personal risk in making this decision
  • Be prepared for a lot of questions, answer them objectively

DONT's

  • Avoid making offhand commitments
  • Don’t brush off any concerns, take all questions seriously
  • Don’t try to rush them into a decision, provide all necessary information first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Pooja is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Pooja

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Pooja move?

  • They like to analyze well and can take their time to reach any decisions.
  • Can Pooja take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Pooja

Personality Compatibility


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