Priscilla Escalante

Critic
DISC Type : C

Consultor de Pós Venda at Consigaz

Gravataí, Rio Grande do Sul, Brazil

Overview

Priscilla Escalante is a customer relationship leader focused on post-sales and customer success. With experience managing service teams, she improves performance indicators and operational efficiency. Colleagues describe her as focused, responsible, and dedicated. She holds a certification in Customer Experience (CX).

She possesses a unique combination of skills in customer experience, complemented by training in fraud analysis and credit risk prevention.

Personality Overview

Objective Thinker

ROI Driven

Critic

They like to take decisions independently and do not seek others' support often.  They prefer to analyze logically and value objective facts over emotions. They are quite likely to negotiate on pricing or other key terms.

Topics They Care About

Customer Experience (CX)
Her career is dedicated to customer success, post-sales, and improving the client journey. She also holds a specific certification in this area.
Team Leadership
A core theme in her roles, focused on the leadership, development, and engagement of customer service teams to meet performance goals.
Operational Efficiency
She strategically manages performance indicators and improves processes to ensure alignment between commercial and operational areas.

Media Appearances

Priscilla has no verified media appearances

Work History

4-2025
Consultor de Pós Venda at Consigaz
8-2024 - 11-2024
Supervisora de Sucesso do Cliente - CS at Grupo Wolf360
6-2023 - 3-2024
Supervisora de Atendimento - Sucesso do Cliente at Grupo BBDI
7-2021 - 12-2022
Supervisora de Atendimento - Sucesso do Cliente at WebContinental
10-2019 - 4-2021
Consultor de Relacionamento com Cliente at CCG Saúde

Education

2-2021 - 3-2022
Pós-graduação Lato Sensu - Especialização from Faculdade Metropolitana
2014 - 2017
Graduada from IERGS/UNIASSELVI

More Information

Social Presence :

Prographics :

Exp : 11 Location : Gravataí, Rio Grande do Sul, Brazil Job Level : N/A Designation : Consultor de Pós Venda at Consigaz
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Insights For Selling To Priscilla

During A Call Or A Meeting

DO's

  • Leverage facts and figures wherever possible; use percentages, numbers etc.
  • Keep some extra margin while sharing pricing, they are likely to negotiate later
  • Be ready for penetrating questions and critical examination of your pitch

DONT's

  • Make extra effort to not seem pushy or confrontational
  • Don’t try to give too many examples of other users, they like to make their own decisions
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Priscilla is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Priscilla

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Priscilla move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Priscilla take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Priscilla

Personality Compatibility


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