Puneet Gusain

Enthusiast
DISC Type : i

Deputy Manager Customer Success at nasscom

Noida, Uttar Pradesh, India

Overview

Puneet Gusain is a Deputy Manager of Customer Success at nasscom, specializing in AI-based SaaS solutions and post-sales management. With a background built at Naukri. com, he is an expert in client onboarding, project management, and customer retention. He is also a Certified Scrum Master.

He has a unique professional background, having successfully transitioned his career from clinical research into the technology and customer success sector.

Personality Overview

Consensus Focused

Non-Confrontational

Optimistic

They prefer to build relationships rather than staying totally transactional.  They are generally friendly, so be careful when relying on their word. Unlike D or C types, they are convinced more by stories and testimonials.

Topics They Care About

AI in SaaS
His professional headline explicitly mentions a focus on "AI Based SAAS solutions, " indicating this is a core area of his expertise and interest.
Customer Onboarding
Listed as a key skill in his current role, highlighting his focus on successfully integrating new clients and setting them up for success from the start.
Agile Methodologies
He is a Certified Scrum Master, which demonstrates a professional interest and qualification in using Agile frameworks for project management.

Media Appearances

Puneet has no verified media appearances

Work History

5-2025
Deputy Manager Customer Success at nasscom
8-2022 - 5-2025
Assistant manager – Customer Success and Servicing B2B SAAS at Naukri.com
3-2019 - 8-2022
Senior Executive - Quality and Compliance at Naukri.com
2-2017 - 3-2019
Associate Sr. Executive - Operations at Naukri.com
2-2016 - 2-2017
Clinical Research Executive at PhyZion

Education

2-2023 - 1-2025
Diploma of Education from Scaler
2016 - 2016
Certification from Cyber Raddix Academy for Future Technology

More Information

Social Presence :

Prographics :

Exp : 10 Location : Noida, Uttar Pradesh, India Job Level : Middle Designation : Deputy Manager Customer Success at nasscom
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Insights For Selling To Puneet

During A Call Or A Meeting

DO's

  • Maintain high, positive energy and convey confidence
  • Invite them for a lunch or a drink/coffee
  • Give them the opportunity to lead the conversation where possible

DONT's

  • Don’t ask too many questions in one go, weave them into the flow
  • Don’t be excessively objective, be like a storyteller with them
  • Avoid overloading them with too much information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Puneet is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Puneet

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Puneet move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Puneet take some risk or not?

  • They can take some low-probability risks if needed.

You And Puneet

Personality Compatibility


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