Puneet Gusain in

Puneet Gusain

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Deputy Manager Customer Success at nasscom
📍 Noida, Uttar Pradesh, India

Puneet Gusain is a Deputy Manager of Customer Success at nasscom, specializing in AI-based SaaS solutions and post-sales management. With a background built at Naukri. com, he is an expert in client onboarding, project management, and customer retention. He is also a Certified Scrum Master.

He has a unique professional background, having successfully transitioned his career from clinical research into the technology and customer success sector.

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Experience
10 Years
Current Role
Deputy Manager Customer Success
Job Level
Middle
Location
Noida, Uttar Pradesh, India
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Puneet cares about

AI in SaaS
His professional headline explicitly mentions a focus on "AI Based SAAS solutions, " indicating this is a core area of his expertise and interest.
Customer Onboarding
Listed as a key skill in his current role, highlighting his focus on successfully integrating new clients and setting them up for success from the start.
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Career

Work history

5-2025
Deputy Manager Customer Success
nasscom
8-2022 - 5-2025
Assistant manager – Customer Success and Servicing B2B SAAS
Naukri.com
3-2019 - 8-2022
Senior Executive - Quality and Compliance
Naukri.com
2-2017 - 3-2019
Associate Sr. Executive - Operations
Naukri.com
2-2016 - 2-2017
Clinical Research Executive
PhyZion
In the press

Media appearances

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Education
2-2023 - 1-2025
Diploma of Education
Scaler
2016 - 2016
Certification
Cyber Raddix Academy for Future Technology
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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