Rachel A. Wood MSc, GMBPsS in

Rachel A. Wood MSc, GMBPsS

Initiator · DISC type Di
Head of Customer Journey at Maximus UK
📍 Westcliff-On-Sea, England, United Kingdom

Professional overview including current role context, leadership scope, domain focus, and career trajectory to help you understand background relevance before outreach.

Key behavioral and communication insights including interaction style, decision-making tendencies, and motivation drivers to tailor messaging and personalize conversations.

Business priorities, areas of interest, and practical outreach recommendations that can improve conversion quality for this professional.

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Experience
38 Years
Current Role
Head of Customer Journey
Job Level
Mid-senior
Location
Westcliff-On-Sea, England, United Kingdom
Personality Overview

How Rachel shows up

Conviction Driven
Friendly Challenger
Confident

They respond well to objective pitches but also attach some value to relationships. They measure a product on its merit but can be influenced by strong testimonials. They don’t mind taking a stand if they believe in something.

Priorities

Topics Rachel cares about

Strategic Priorities
Topic insights and context to help personalize outreach and discovery conversations.
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Career

Work history

9-2024
Head of Customer Journey
Maximus UK
10-2022
PHD Researcher - Design
The Open University
11-2020 - 9-2024
Service Design Lead
Basildon Borough Council
2014 - 10-2020
Service Design and Research Lead
Early Years Alliance
2008 - 2014
Leadership and Management (Early Years and Community Development)
Estuary Housing Association
In the press

Media appearances

Media appearances and press coverage highlighting public visibility and thought leadership.
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Education
10-2022 - 10-2028
PhD Researcher
The Open University
MSc Forensic Psychology and Crime
Coventry University
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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