Rachel Easterling

Questioner
DISC Type : c

Client Services Manager at FIT Technologies

Cleveland, Ohio, United States

Overview

Rachel Easterling is a Client Services Manager at FIT Technologies, where she specializes in managing IT initiatives and developing budgets for non-profit clients. Her professional background is rooted in communication strategies, digital marketing, and business administration. She is a graduate of Kent State University and holds an Extended DISC Certification.

Based on her interests, Rachel appears to follow developments in the media and sports industries, showing an affinity for major companies like iHeartMedia and ESPN. She has a demonstrated history of providing excellent customer service throughout her career.

Unique fact: A key part of her current role involves participating in committees focused on developing client retention initiatives.

Personality Overview

Systematic

Value Seeker

Cautious & Analytical

They prefer to do thorough analysis of any situation.  While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. It is quite likely of them to ask for pricing or other concessions.

Topics They Care About

Non-Profit IT Strategy
Her current role involves managing accounts and strategizing on IT initiatives specifically for eleven non-profit clients.
Client Relationship Management
She is responsible for running client meetings, providing training, and executing on service escalations and projects to ensure client success.
Digital & Print Marketing
Has extensive experience from previous roles creating and managing content for email marketing campaigns, social media, and print mail.

Media Appearances

Rachel has no verified media appearances

Work History

12-2022
Client Services Manager at FIT Technologies
12-2021 - 11-2022
Lead Fulfillment Marketing Analyst at Nations Lending
1-2021 - 12-2021
Customer Service/Digital Marketing Manager & Executive Assistant at SecuraStock
1-2019 - 10-2020
Office Manager/Marketing Coordinator at Sandler Training® Powered by MP Solutions, Inc.
8-2018 - 12-2018
Server at Beantown Pub-South

Education

2013 - 2017
Bachelor’s Degree from Kent State University

More Information

Social Presence :

Prographics :

Exp : 6 Location : Cleveland, Ohio, United States Job Level : Middle Designation : Client Services Manager at FIT Technologies
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Insights For Selling To Rachel

During A Call Or A Meeting

DO's

  • Emphasise more on facts and measurable benefits
  • Back up any claims with data and numbers
  • Keep some extra margin in hand as they will likely negotiate the pricing

DONT's

  • Avoid rushing them, be polite and patient
  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Don’t overhype the product/pitch, keep it measured

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rachel is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Rachel

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Rachel move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Rachel take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Rachel

Personality Compatibility


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