Rachel Spalding, DNP, RN, NEA-BC

Examiner
DISC Type : cs

Chief Nursing Officer at Custom Learning Systems Group Ltd.

Greater Evansville Area, United States

Overview

Rachel Spalding is a healthcare executive and Chief Nursing Officer at Custom Learning Systems with over 20 years of experience. A Doctor of Nursing Practice, she is an expert in evidence-based leadership, virtual nursing, and professional practice, dedicated to reshaping nursing culture and improving patient care.

She is passionate about her work as a healthcare consultant and entrepreneur, having founded Spalding Healthcare Solutions, LLC. Rachel finds deep fulfillment in her career and is actively involved in advancing the nursing profession through organizations like AONL and her board membership with IONL.

Unique fact: Rachel has participated in the international "Magnet for Europe" initiative, contributing to global nursing standards.

Personality Overview

Process Oriented

Unexpressive

Overcautious

Being observant comes to them naturally.  They are heavily focused on quality and prefer doing things the right way, even if it takes time. The only way to convince them is by showing them examples and ample proof.

Topics They Care About

Nursing Leadership
Serves as an IONL Board Member and actively encourages participation in research on the complexity of nurse leader roles through AONL.
Patient Experience
Focuses on improving HCAHPS domains like "Care Coordination" and implementing evidence-based leadership practices to elevate patient care.
Virtual Nursing
Identified as a subject matter expert in virtual nursing, highlighting her focus on innovative healthcare delivery models and strategies.

Media Appearances

Rachel has no verified media appearances

Work History

11-2025
Chief Nursing Officer at Custom Learning Systems Group Ltd.
6-2024
Vice President, Process Improvement at Custom Learning Systems Group Ltd.
6-2024
Owner/Founder at Spalding Healthcare Solutions, LLC
8-2024
CNO Advisor at Medasource
11-2019 - 5-2024
Chief Nursing Officer at Good Samaritan

Education

6-2024 - 9-2024
Legal Nurse Consultant from Western Kentucky University
2-2022 - 4-2022
Executive Prescence and Influence from Wharton Executive Education

More Information

Social Presence :

Prographics :

Exp : 5 Location : Greater Evansville Area, United States Job Level : Leadership Designation : Chief Nursing Officer at Custom Learning Systems Group Ltd.
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Insights For Selling To Rachel

During A Call Or A Meeting

DO's

  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • Ask them which other stakeholders would be important for this purchase decision
  • Expect them to be vague in response to your questions, ask firmly and pointedly

DONT's

  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't rely on relationship building even if they act pleasantly
  • Don't use phrases like 'do not worry', 'i promise' etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rachel is

  • Proof of usage by others in the industry, case studies showing ROI are likely to work the best with them.
  • Will you ever get a clear answer from Rachel

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Rachel move?

  • They are some of the slowest movers and take their time reaching decisions.
  • Can Rachel take some risk or not?

  • They have very low acceptance of risk even if they do not say it directly.

You And Rachel

Personality Compatibility


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