Rafael Almeida
Researcher · DISC type CsRafael Almeida is the Head of Customer Success at EDP, specializing in customer service operations, digital channels, and managing large teams. With a background including an Executive MBA from Universidade Paulis, he has extensive experience in BPO and contact center management. Colleagues describe him as competent, dedicated, and calm under pressure.
He is passionate about leadership and professional development, holding a certification in Personal & Professional Coaching and having completed courses in leadership. Rafael actively explores the intersection of technology and customer relations, showing a keen interest in how strategic partnerships and new platforms can enhance service delivery.
Rafael led his team to win a first-place award at The Customer Summit for the "Best Customer Enchantment Strategy (BPO)".
Read the full overview →How Rafael shows up
They tend to have clarity about their needs and constraints, and are unlikely to over-promise. Being observant comes to them naturally. They do not like taking risks at all and go for proven options in the end.
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Calculativeness (C)
Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.
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