Rafael Almeida
Login to view DISC.Rafael Almeida is the Head of Customer Success at EDP, specializing in customer service operations, digital channels, and managing large teams. With a background including an Executive MBA from Universidade Paulis, he has extensive experience in BPO and contact center management. Colleagues describe him as competent, dedicated, and calm under pressure.
He is passionate about leadership and professional development, holding a certification in Personal & Professional Coaching and having completed courses in leadership. Rafael actively explores the intersection of technology and customer relations, showing a keen interest in how strategic partnerships and new platforms can enhance service delivery.
Rafael led his team to win a first-place award at The Customer Summit for the "Best Customer Enchantment Strategy (BPO)".
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DISC profile (public)
DISC behavioral profile
Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.
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