Rafael Augusto Castro

Commander
DISC Type : D

CRM / CX Product Manager at Mercado Livre

São Paulo, São Paulo, Brazil

Overview

Rafael has no verified overview

Personality Overview

Very Quick

Impact-Driven

Candid & Clear

They do not care very much about building rapport or relationships.  They are less concerned about the product and more about its potential impact. They respond better to strong and respectful interactions.

Topics They Care About

Rafael has no verified topics they care about

Media Appearances

Rafael has no verified media appearances

Work History

8-2025
CRM / CX Product Manager at Mercado Livre
4-2020 - 8-2025
Manager of Payments Products at Mercado Livre
12-2018 - 3-2020
Product Manager at Rede
7-2015 - 12-2018
Product Coordinator at Rede
9-2012 - 6-2015
Product Specialist II at HSBC

Education

2004 - 2009
Bachelor's degree from Centro Universitário do Instituto Mauá de Tecnologia
2010 - 2012
Postgraduate from FGV - Fundação Getulio Vargas

More Information

Social Presence :

Prographics :

Exp : 16 Location : São Paulo, São Paulo, Brazil Job Level : Middle Designation : CRM / CX Product Manager at Mercado Livre
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Insights For Selling To Rafael Augusto

During A Call Or A Meeting

DO's

  • Refer to testimonials from well-known industry leaders
  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Make sure that you circle back fast on any action items, it wins their trust

DONT's

  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Do not back off when challenged, respond with a confident, objective answer instead
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rafael Augusto is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Rafael Augusto

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Rafael Augusto move?

  • If convinced, they can reach decisions quite fast.
  • Can Rafael Augusto take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Rafael Augusto

Personality Compatibility


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