Rafael Ortiz

Inspirer
DISC Type : id

Partner at AG Communications

Frisco, Texas, United States

Overview

Rafael is a transformational IT leader with 20 years of experience driving cloud modernization, M&A, and large-scale program delivery. As a Partner at AG Communications, he aligns technology strategy with business outcomes to fuel growth and innovation. He is a Google Cloud Certified Digital Leader with a reputation for being customer-obsessed.

He has proven success in managing portfolios exceeding $75 million while working with C-level executives.

Personality Overview

Decisive

Confident & Optimistic

Generous

They respond well to objective pitches but also attach some value to relationships.  They usually prefer to drive the conversation. They measure a product on its merit but can be influenced by strong testimonials.

Topics They Care About

Cloud Modernization
His career includes roles at AWS and Dell, focusing on cloud transformation and migrations. He is also a Google Cloud Certified Digital Leader.
AI & Innovation
His professional headline highlights a focus on driving AI innovation as a core component of his current role and expertise.
Customer Success
He has held senior roles, including SVP of Customer Success, and is described by colleagues as having "customer obsession".

Media Appearances

Rafael has no verified media appearances

Work History

9-2025
Partner at AG Communications
7-2022 - 8-2025
Senior Customer Solutions Manager at Amazon Web Services (AWS)
5-2014 - 7-2022
Engagement Lead at Slalom
10-2008 - 5-2014
IT Infrastructure Consultant at Dell Technologies
6-2005 - 7-2008
Strategy Consultant / Program Manager at Aetna

Education

Education details unavailable from Rensselaer Polytechnic Institute

More Information

Social Presence :

Prographics :

Exp : 20 Location : Frisco, Texas, United States Job Level : N/A Designation : Partner at AG Communications
URL has been copied!

Insights For Selling To Rafael

During A Call Or A Meeting

DO's

  • Get them to a point where they are ready to bat for your product internally
  • Focus on the big picture and the strategic value of your product
  • Acknowledge their status and position during the conversation

DONT's

  • Don’t keep repeating the same information, it could make them impatient
  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Avoid focusing only on the product or its ROI, keep building trust subtly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rafael is

  • Belief in the value of the product, relationship and a sense of accomplishment matter the most.
  • Will you ever get a clear answer from Rafael

  • They are not shy of saying no if they do not develop trust in your product.

Insights For Deal Planning

    How fast (or slow) will Rafael move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Rafael take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Rafael

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.