Rafic Khalaf

Collaborator
DISC Type : si

Director at Mitel Networks Corporation

Gatineau, Quebec, Canada

Overview

Rafic Khalaf serves as the Group Director of Global UC Product Support at Mitel. With a long tenure at the company, he has progressed through several director-level roles in customer and field services. He holds both a Masters and Bachelors degree in Engineering from the American University of Beirut.

His career shows a deep commitment to the telecommunications sector, with professional interests including companies like Schneider Electric and Ciena, which specialize in energy management and networking systems respectively.

He has built his entire director-level career within Mitel, showcasing exceptional company loyalty and expertise.

Personality Overview

Example Driven

Appreciative

Good Listener

Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are.  Scenarios where both sides can come out as winners appeal to them greatly. They are more likely to opt for solutions that are proven in the market.

Topics They Care About

Global Product Support
His current title and previous roles as Director of Customer Support indicate a primary focus on leading global support operations for technology products.
Unified Communications
As a long-time leader at Mitel, his expertise is centered on the Unified Communications (UC) product landscape and its evolution.
Customer Experience
His background in directing both customer support and North American field services points to a strong focus on the end-to-end customer journey.

Media Appearances

Rafic has no verified media appearances

Work History

Director at Mitel Networks Corporation
11-2003 - 11-2007
Director, North American Fields services at Mitel Networks Corporation
Director, Customer support at Mitel

Education

9-1980 - 6-1982
Master of Engineering - MEng from American University of Beirut
1-1976 - 6-1980
Bachelor of Engineering - BE from American University of Beirut

More Information

Social Presence :

Prographics :

Exp : 4 Location : Gatineau, Quebec, Canada Job Level : Mid-senior Designation : Director at Mitel Networks Corporation
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Insights For Selling To Rafic

During A Call Or A Meeting

DO's

  • Summarize the key points at the end of the conversation
  • If possible, involve their colleagues in the sales process
  • Use phrases like ‘trust me when’, ‘your team will love’ etc.

DONT's

  • Don’t get into excessive details unless prompted
  • Don’t give the impression of being unproven or risky
  • Avoid unnecessary confrontation if it arises incidentally

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rafic is

  • Relationships can sway their decisions, followed by the low risk and the presence of good evidence.
  • Will you ever get a clear answer from Rafic

  • They are diplomatic when needed and rarely say no directly.

Insights For Deal Planning

    How fast (or slow) will Rafic move?

  • Even if they are engaged and friendly, they can take their time to make decisions.
  • Can Rafic take some risk or not?

  • They probably won’t put a lot at risk.

You And Rafic

Personality Compatibility


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