Rahnell S.

Examiner
DISC Type : cs

Desktop Support Technician - Supervisor at Kean University

Union, New Jersey, United States

Overview

Rahnell is an IT Supervisor at Kean University, where he also earned his B. S. and is currently an MBA candidate. He leads a student support team of over 50 members, focusing on cybersecurity and system administration. People who have worked with him describe him as dependable and a critical thinker.

Outside of his professional role, Rahnell is interested in community engagement, particularly educational partnerships involving his alma mater. He is also proactively expanding his technical knowledge into web development by learning frameworks like React. js and holds a CPR & AED certification.

He has unique internship experience working within Mercks 3D Technologies Group.

Personality Overview

Process Oriented

Status Quo Seeker

Tough To Convince

Being observant comes to them naturally.  They are always well-planned and adopt a systematic approach. They tend to be clear about their needs and limitations and are unlikely to promise too much.

Topics They Care About

IT Team Leadership
He leads the hiring, management, and policy development for a large student IT team of over 50 members at Kean University.
Cybersecurity & Risk
His background includes a focus on cybersecurity and experience as a researcher performing risk assessments for cloud services at TAG Cyber LLC.
Higher Education IT
As both an IT supervisor and an MBA student at Kean University, he has a deep, firsthand understanding of the technology challenges within academia.

Media Appearances

Rahnell has no verified media appearances

Work History

8-2021
Desktop Support Technician - Supervisor at Kean University
9-2018 - 8-2021
Desktop Support Technician at Kean University
10-2020 - 10-2021
Cybersecurity Researcher at TAG Cyber LLC
6-2021 - 8-2021
IT Associate Specialist at Merck
7-2020 - 9-2020
Summer Intern at NJ TRANSIT

Education

Master of Business Administration - MBA from Kean University
Bachelor of Science - BS from Kean University

More Information

Social Presence :

Prographics :

Exp : 7 Location : Union, New Jersey, United States Job Level : N/A Designation : Desktop Support Technician - Supervisor at Kean University
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Insights For Selling To Rahnell

During A Call Or A Meeting

DO's

  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • Expect them to be slow and cautious, encourage them to ask more questions
  • First of all, focus on building their confidence by sharing examples, case studies etc.

DONT's

  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't push them too hard to make fast decisions, give them time
  • Don't be very accepting if that is your natural style, stay firm

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rahnell is

  • For them, low risk and acceptance by others are very important, followed by proof of ROI.
  • Will you ever get a clear answer from Rahnell

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Rahnell move?

  • They do not like to take decisions in a hurry, so they could be slow in making their mind up.
  • Can Rahnell take some risk or not?

  • They are low on risk-appetite and prefer to make informed decisions.

You And Rahnell

Personality Compatibility


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