Raju Banothu

Observer
DISC Type : ic

Senior Support Analyst at Tata Consultancy Services

Hyderabad, Telangana, India

Overview

Raju Banothu is a Team Lead at Tata Consultancy Services, managing a global 12-member support team. His expertise spans customer service operations and L2/L3 production support for enterprise applications. He holds a Bachelor of Technology from Auroras Engineering college and has a background in mobile app development.

He is passionate about professional development, actively sharing insights on customer service skills with his network. Raju is currently exploring new career opportunities where he can apply his leadership and technical support experience, showing a strong drive for continued growth.

Unique fact: Raju has hands-on experience building Excel and Power BI dashboards to track incident metrics and service level agreements (SLAs).

Personality Overview

Curious

Example Seeker

Assertive

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They are likely to ask many questions and look heavily for supporting information. They are generally good communicators and can be hard to convince.

Topics They Care About

Customer Service
He actively shares tips and his experience on developing skills in customer service operations, indicating a professional passion for the subject.
Team Leadership
Currently leads a 12-member global support team and is actively seeking new Team Lead roles, highlighting his focus on management and leadership.
Application Support
His role involves delivering L2/L3 support for enterprise Java-based applications and leading critical incident resolution for major clients like Mars Inc.

Media Appearances

Raju has no verified media appearances

Work History

8-2016
Senior Support Analyst at Tata Consultancy Services
10-2015 - 8-2016
Application Developer at TCS (formerly CMC Ltd)
2-2014 - 9-2015
Android Developer at CMC
Team Lead at Tata Consultancy Services

Education

2012 - 2012
Bachelor of Technology from Auroras Engineering college

More Information

Social Presence :

Prographics :

Exp : 11 Location : Hyderabad, Telangana, India Job Level : Mid-senior Designation : Senior Support Analyst at Tata Consultancy Services
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Insights For Selling To Raju

During A Call Or A Meeting

DO's

  • Help them realize that there is no personal risk in making this decision
  • Persuade objectively how your product will help them achieve their goals
  • Focus on immediate action-items rather than the larger goals

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t brush off any concerns, take all questions seriously
  • Don’t rely excessively on your relationship with them to win the deal

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Raju is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Raju

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Raju move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Raju take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Raju

Personality Compatibility


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