Ramir Rivera

Evaluator
DISC Type : csd

Director of Client Success at 𝗘𝘅𝗽𝗲𝗰𝘁 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 𝗚𝗹𝗼𝗯𝗮𝗹

Pasadena, California, United States

Overview

Ramir is the Director of Client Success at 𝗘𝘅𝗽𝗲𝗰𝘁 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 𝗚𝗹𝗼𝗯𝗮𝗹, where he ensures leadership alignment and coaching impact. His career is built on a foundation of process automation, having held roles as an Automation Program Manager and Workflow Consultant. He holds an RPA Professional Certificate.


He has a strong track record of delivering measurable results, including a 25% cycle time reduction in a previous role by building cross-functional automations.

Personality Overview

Thorough Evaluator

Quality Focused

Hard To Convince

They are not very likely to become strong advocates of your product or service  They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical They focus on the results, but can still be quite procedural and analytical about how to get there

Topics They Care About

Leadership Alignment
His current role and professional focus are centered on helping executives align their strategy with execution through consistent communication and coaching.
Process Automation
His extensive background includes managing automation programs, reducing manual errors by 60%, and building RPA prototypes in previous technical roles.
Strategy & Execution
He frequently posts about the importance of bridging the gap between strategic design and on-the-ground execution for organizational success.

Media Appearances

Ramir has no verified media appearances

Work History

1-2022
Director of Client Success at 𝗘𝘅𝗽𝗲𝗰𝘁 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 𝗚𝗹𝗼𝗯𝗮𝗹
1-2020 - 12-2021
Automation Program Manager at DXC Technology
2-2018 - 12-2019
Workflow Solutions Consultant at Arrow Electronics
3-2017 - 1-2018
Automation Analyst at Redline CX Solutions
1-2016 - 2-2017
Junior Systems Engineer at Redline CX Solutions

Education

Ramir has no verified education history

More Information

Social Presence :

Prographics :

Exp : 9 Location : Pasadena, California, United States Job Level : Mid-senior Designation : Director of Client Success at 𝗘𝘅𝗽𝗲𝗰𝘁 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 𝗚𝗹𝗼𝗯𝗮𝗹
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Insights For Selling To Ramir

During A Call Or A Meeting

DO's

  • Help them weigh the risks by sharing objective proof points instead of anecdotes and examples
  • Showcase your competitive superiority clearly when possible or address it at the minimum
  • Keep a professional, business-like approach; especially if you tend to get informal quickly

DONT's

  • Avoid too much small talk, just a few formal pleasantries should be fine
  • Don’t focus on relationship, focus purely on the merit of your product
  • Don’t nudge them to do something by using the logic that others have done the same

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ramir is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Ramir

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Ramir move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Ramir take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Ramir

Personality Compatibility


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