Randy Groghan

Observer
DISC Type : ci

Sr. Customer Success Manager at Roche

Las Vegas, Nevada, United States

Overview

Randy has no verified overview

Personality Overview

Value Driven

Example Seeker

Assertive

They are generally good communicators and can be hard to convince.  They often ask many questions and rely heavily on information and documentation. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Randy has no verified topics they care about

Media Appearances

Randy has no verified media appearances

Work History

10-2021
Sr. Customer Success Manager at Roche
9-2019 - 10-2021
Sr. Manager Application/Workflow Consultants at Roche
2-2018 - 9-2019
Project Manager at Roche
1-2013 - 7-2016
Sr. Manager, Customer Success Managers at Philips Healthcare
6-2010 - 12-2012
Manager, Technical Account Team (CSM) at Philips Healthcare

Education

2001 - 2006
Bachelor of Science (BS) from Regis University
1994 - 1996
Radiologic Technologist Certification from St Anthony School for Radiology

More Information

Social Presence :

Prographics :

Exp : 17 Location : Las Vegas, Nevada, United States Job Level : Middle Designation : Sr. Customer Success Manager at Roche
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Insights For Selling To Randy

During A Call Or A Meeting

DO's

  • Invite them for a social do but don’t rely solely on the relationship
  • Be prepared for a lot of questions, answer them objectively
  • Share testimonials from known people and give multiple examples of product value

DONT's

  • Avoid making offhand commitments
  • Don’t brush off any concerns, take all questions seriously
  • Don’t try to rush them into a decision, provide all necessary information first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Randy is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Randy

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Randy move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Randy take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Randy

Personality Compatibility


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