Rashmi Kumari

Activist
DISC Type : Cd

Technical Support Engineer II at Vonage

India

Overview

Rashmi is a Technical Support Engineer at Vonage, where she manages Fortune 500 accounts deploying large-scale Video APIs. She specializes in deep technical troubleshooting and strategic account management, with expertise in WebRTC, REST APIs, and cloud platforms. She holds a Bachelor of Engineering degree.

Rashmi is interested in the intersection of technology and personal development. She reflects on how AI is changing her work processes while allowing her to maintain her core professional identity and improve knowledge sharing within her team.

She recently earned a "Voice API Foundation" certification from Vonage.

Personality Overview

Value Conscious

Perfectionist

Observative

They respond well to confident salespeople.  They care equally about the product and its potential impact. They don’t always try to control the conversation but neither do they like yielding it fully.

Topics They Care About

Communication APIs
Her role focuses on Vonage Video APIs, and she has deep experience with WebRTC and SIP. She recently completed a Voice API Foundation certification.
Enterprise Customer Success
Manages technical success for Fortune 500 clients, handling critical incident resolution, churn prevention, and executive-level technical onboarding to maximize platform value.
AI in Customer Engagement
She shares content on leveraging "TrustedAI" to transform customer engagement, emphasizing the importance of security, governance, and fraud prevention in enterprise AI solutions.

Media Appearances

Rashmi has no verified media appearances

Work History

9-2025
Technical Support Engineer II at Vonage
7-2024 - 9-2025
Support Specialist at Tetherfi
7-2023 - 6-2024
Associate Support Specialist at Tetherfi
5-2022 - 7-2023
Junior Support Engineer at GlowTouch Technologies
8-2017 - 3-2022
Aptitude Trainer at Alvas Institute of Engineering and Technology, MOODBIDRI

Education

2009 - 2013
Bachelor of Engineering (BE) from Dr. M V Shetty Institute of Technology, MANGALORE TALUK
6-2007 - 4-2009
PUC from Alva's College, Moodabidri, Karnataka

More Information

Social Presence :

Prographics :

Exp : 12 Location : India Job Level : Middle Designation : Technical Support Engineer II at Vonage
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Insights For Selling To Rashmi

During A Call Or A Meeting

DO's

  • Make sure that they have the necessary authority, they could present false stature sometimes
  • Ask them questions confidently while doing discovery, don’t be apologetic
  • Get to the point quickly instead of spending too much time on pleasantries

DONT's

  • Don’t try to be an alpha salesperson, give them equal space
  • Avoid long winding pitches, stay objective
  • Don't try too hard to get friendly, let it happen with time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rashmi is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Rashmi

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Rashmi move?

  • Their decision making speed is somewhere in the middle.
  • Can Rashmi take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Rashmi

Personality Compatibility


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