Rashmi Kumari in

Rashmi Kumari

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Technical Support Engineer II at Vonage
📍 India

Rashmi is a Technical Support Engineer at Vonage, where she manages Fortune 500 accounts deploying large-scale Video APIs. She specializes in deep technical troubleshooting and strategic account management, with expertise in WebRTC, REST APIs, and cloud platforms. She holds a Bachelor of Engineering degree.

Rashmi is interested in the intersection of technology and personal development. She reflects on how AI is changing her work processes while allowing her to maintain her core professional identity and improve knowledge sharing within her team.

She recently earned a "Voice API Foundation" certification from Vonage.

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Experience
12 Years
Current Role
Technical Support Engineer II
Job Level
Middle
Location
India
Personality Overview

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Priorities

Topics Rashmi cares about

Communication APIs
Her role focuses on Vonage Video APIs, and she has deep experience with WebRTC and SIP. She recently completed a Voice API Foundation certification.
Enterprise Customer Success
Manages technical success for Fortune 500 clients, handling critical incident resolution, churn prevention, and executive-level technical onboarding to maximize platform value.
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Career

Work history

9-2025
Technical Support Engineer II
Vonage
7-2024 - 9-2025
Support Specialist
Tetherfi
7-2023 - 6-2024
Associate Support Specialist
Tetherfi
5-2022 - 7-2023
Junior Support Engineer
GlowTouch Technologies
8-2017 - 3-2022
Aptitude Trainer
Alvas Institute of Engineering and Technology, MOODBIDRI
In the press

Media appearances

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Education
2009 - 2013
Bachelor of Engineering (BE)
Dr. M V Shetty Institute of Technology, MANGALORE TALUK
6-2007 - 4-2009
PUC
Alva's College, Moodabidri, Karnataka
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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