Ray Brown in

Ray Brown

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Director Customer Support at Redline Communications
📍 Hamilton, Ontario, Canada

Ray is a results-oriented executive with over 30 years of experience leading customer support, service delivery, and operations. An engineering graduate from McMaster University, colleagues describe him as an exceptional and professional leader with a reputation for integrity.

Now retired, he maintains an interest in the energy sector, following major companies like Chevron and SLB. His career has been defined by a strong focus on relationship building and ensuring clients receive the best possible service and support.

He established and directed a world-class Project Management Office to manage key customer service implementations at Allstream.

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Experience
28 Years
Current Role
Director Customer Support
Location
Hamilton, Ontario, Canada
Personality Overview

How Ray shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Ray cares about

Customer-Centric Operations
Has over 30 years of executive experience in customer support and service delivery, with a reputation for exceeding client expectations.
Operational Performance
Previously Director of Operational Performance, he has a strong background in achieving results in cost control and capital management.
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Career

Work history

6-2015 - 8-2016
Director Customer Support
Redline Communications
4-2013 - 11-2014
Director Operational Performance
Allstream
1-2011 - 4-2013
Director Service Management
Allstream
6-2008 - 1-2011
Director, Service Delivery Provisioning & PMO
Allstream
5-2007 - 6-2008
Director Service Delivery PMO
Allstream
In the press

Media appearances

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Education
6-1998 - 7-1998
Executive Marketing Certificate
Western University of Health Sciences
1974 - 1978
Bach Engrg
McMaster University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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