Ray Brown

Energizer
DISC Type : I

Director Customer Support at Redline Communications

Hamilton, Ontario, Canada

Overview

Ray is a results-oriented executive with over 30 years of experience leading customer support, service delivery, and operations. An engineering graduate from McMaster University, colleagues describe him as an exceptional and professional leader with a reputation for integrity.

Now retired, he maintains an interest in the energy sector, following major companies like Chevron and SLB. His career has been defined by a strong focus on relationship building and ensuring clients receive the best possible service and support.

He established and directed a world-class Project Management Office to manage key customer service implementations at Allstream.

Personality Overview

Relationship Oriented

Enthusiastic

Big Picture Person

They are people oriented, friendly and like creating new connections.  They are naturally enthusiastic, so take their promise with a pinch of salt. They excel at seeing the bigger picture, and the long-term impact of their decisions.

Topics They Care About

Customer-Centric Operations
Has over 30 years of executive experience in customer support and service delivery, with a reputation for exceeding client expectations.
Operational Performance
Previously Director of Operational Performance, he has a strong background in achieving results in cost control and capital management.
Leadership and Mentorship
[Predicted] Described by colleagues as an "exceptional leader/coach and mentor" who empowers his teams to succeed.

Media Appearances

Ray has no verified media appearances

Work History

6-2015 - 8-2016
Director Customer Support at Redline Communications
4-2013 - 11-2014
Director Operational Performance at Allstream
1-2011 - 4-2013
Director Service Management at Allstream
6-2008 - 1-2011
Director, Service Delivery Provisioning & PMO at Allstream
5-2007 - 6-2008
Director Service Delivery PMO at Allstream

Education

6-1998 - 7-1998
Executive Marketing Certificate from Western University of Health Sciences
1974 - 1978
Bach Engrg from McMaster University

More Information

Social Presence :

Prographics :

Exp : 28 Location : Hamilton, Ontario, Canada Job Level : N/A Designation : Director Customer Support at Redline Communications
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Insights For Selling To Ray

During A Call Or A Meeting

DO's

  • Talk anecdotally about the customer experience that your product offers
  • Share some stories about how you you have helped people in similar positions succeed
  • Be friendly and entertaining in your conversation

DONT's

  • Don’t be excessively objective, be a storyteller
  • Avoid cutting into their flow
  • Avoid overloading them with too much detail

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ray is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Ray

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Ray move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Ray take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Ray

Personality Compatibility


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