Ray Cappola

Energizer
DISC Type : I

VP of Engineering at Invoice Cloud, Inc.

Greater Pittsburgh Region, United States

Overview

Ray Cappola is a proven IT software and services leader with over 25 years of experience, currently serving as the VP of Engineering at Invoice Cloud. His expertise spans Enterprise Software, SaaS, and delivering transformational operational improvements. He holds a BBA from Texas A&M University and is described by peers as a leader who excels at setting and implementing a vision.


His track record includes delivering award-winning technology to market and achieving independently audited world-class service performance.

Personality Overview

Full Of Energy

Imaginative

Enthusiastic

Unlike C or D types, they are vocal with their opinions but not so much with their questions.  They are not always early adopters but can be pursuaded by leveraging strong relationships. They are people oriented, friendly and like creating new connections.

Topics They Care About

Site Reliability Engineering
He is actively building out the SRE practice at Invoice Cloud and has posted publicly about hiring for SRE roles, indicating a top priority.
Engineering Leadership
He has a long history of leading engineering and service teams, focusing on P&L responsibility, service quality, and operational improvements.
SaaS Service Delivery
His career includes executive roles managing technical support, network operations, and implementation services for various SaaS and Cloud (CaaS) customers.

Media Appearances

Ray has no verified media appearances

Work History

5-2021
VP of Engineering at Invoice Cloud, Inc.
2019 - 5-2021
Vice President at Invoice Cloud, Inc.
2016 - 12-2018
Vice President, Services at Continuum
2014 - 2016
Director, Marketing Applications / SaaS Technical Support at Teradata
2013 - 2014
Vice President, CaaS Support at Genesys | Interactive Intelligence

Education

1995 - 2000
BBA from Texas A&M University

More Information

Social Presence :

Prographics :

Exp : 24 Location : Greater Pittsburgh Region, United States Job Level : Senior Designation : VP of Engineering at Invoice Cloud, Inc.
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Insights For Selling To Ray

During A Call Or A Meeting

DO's

  • Talk about their team and how your product will help them do things better and easier
  • Use adjectives like ‘amazing’, ‘coolest’, ‘unbelievable’ etc.
  • Use phrases like ‘people will love’, ‘massive impact’ etc.

DONT's

  • Don’t be too formal, focus on building comfort and trust
  • Don’t push them to make a decision too fast, let them get comfortable first
  • Avoid cutting into their flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ray is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Ray

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Ray move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Ray take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Ray

Personality Compatibility


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