Ray Colón in

Ray Colón

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EVP, Global Operations (Customer Service, Fulfillment, Logistics & Warehousing) at Springer Nature
📍 New York, New York, United States

Ray Colón is the Executive Vice President of Global Operations at Springer Nature, with over 25 years of experience leading the publishing industrys shift from print to digital. He specializes in digital transformation, enhancing customer experience, and leveraging AI/ML for operational excellence. Colleagues describe him as responsive, knowledgeable, courteous, and a natural leader.

Outside of work, Ray is fluent in English and Spanish and is currently learning German. He shows a strong interest in technology and business by following companies like Salesforce and Amazon, and publications such as The Wall Street Journal. He also supports charitable causes, particularly those aiding childrens health.

He was the first eProduct Manager at Springer, where he developed the companys highly successful eBook collections business model and created the Springer API Challenge.

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Experience
29 Years
Current Role
EVP, Global Operations (Customer Service, Fulfillment, Logistics & Warehousing)
Job Level
Leadership
Location
New York, New York, United States
Personality Overview

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Priorities

Topics Ray cares about

Digital Transformation
He has spent his career spearheading the shift from print to digital at Springer Nature, redefining industry standards through technology and innovation.
Customer Experience
His executive roles focus on enhancing global customer service and satisfaction. He is currently hiring for a Head of Customer Service Experience Insights.
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Career

Work history

5-2015
EVP, Global Operations (Customer Service, Fulfillment, Logistics & Warehousing)
Springer Nature
2-2014 - 5-2015
Vice President, Customer Service, Fulfillment & Logistics
Springer Nature
1-2010 - 1-2014
Director, eProduct Management & Pricing
Springer Nature
9-2006 - 12-2009
Managing Director, Humana Press
Springer Nature
8-2005 - 9-2006
eProduct Manager, eBooks
Springer Nature
In the press

Media appearances

Springer Nature chooses CB for European distribution. Featured in CB (Centraal Boekhuis) News
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Speaker Biography – Ray Colón, EVP Global Operations, Springer Nature. Featured in Precision Med Tri‑Con Conference
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Education

Ray has no verified education history

Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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