Rebecca Ballantyne

Inspirer
DISC Type : id

Head of Customer Experience at PaperCut Software

Greater Melbourne Area, Australia

Overview

Rebecca has no verified overview

Personality Overview

Decisive

Generous

Charming & Persuasive

They respond well to objective pitches but also attach some value to relationships.  They measure a product on its merit but can be influenced by strong testimonials. They don’t mind taking a stand if they believe in something.

Topics They Care About

Rebecca has no verified topics they care about

Media Appearances

Rebecca has no verified media appearances

Work History

11-2023
Head of Customer Experience at PaperCut Software
3-2022 - 11-2023
Customer Experience - Head of Voice of Customer at PaperCut Software
1-2021 - 11-2023
Global Strategic Lead - Education at PaperCut Software
12-2018 - 1-2021
Head Of Global Marketing at PaperCut Software
8-2018 - 11-2018
Global Marketing Director at PaperCut Software

Education

2022 - 2022
Professional Diploma in CX from The CX Academy

More Information

Social Presence :

Prographics :

Exp : 26 Location : Greater Melbourne Area, Australia Job Level : Mid-senior Designation : Head of Customer Experience at PaperCut Software
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Insights For Selling To Rebecca

During A Call Or A Meeting

DO's

  • Focus on the big picture and the strategic value of your product
  • Acknowledge their status and position during the conversation
  • Clearly address the competitive aspects

DONT's

  • Don’t keep repeating the same information, it could make them impatient
  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t be very informal even if they are being so themselves

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rebecca is

  • Belief in the value of the product, relationship and a sense of accomplishment matter the most.
  • Will you ever get a clear answer from Rebecca

  • They are not shy of saying no if they do not develop trust in your product.

Insights For Deal Planning

    How fast (or slow) will Rebecca move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Rebecca take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Rebecca

Personality Compatibility


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