Renata Freitas

Examiner
DISC Type : cs

Head de Operações Comerciais at Verisure

São Paulo, São Paulo, Brazil

Overview

Renata Freitas é Head de Operações Comerciais na Verisure, com uma longa trajetória de liderança em Contact Center. Ela se dedica a impulsionar o desempenho comercial e a eficiência operacional, sendo conhecida por formar talentos e desenvolver estratégias proativas. Colegas a descrevem como focada em resultados, persistente e determinada.

Ela recebeu o Prêmio Cliente SA de Televendas por um projeto de melhoria contínua que aumentou a produtividade da operação em 30%.

Personality Overview

Overcautious

Unexpressive

Process Oriented

The only way to convince them is by showing them examples and ample proof.  They are heavily focused on quality and prefer doing things the right way, even if it takes time. Being observant comes to them naturally.

Topics They Care About

Desempenho Comercial
Seu foco principal é impulsionar os resultados comerciais e ultrapassar metas, conforme destacado em sua trajetória profissional na Verisure.
Eficiência Operacional
Dedica-se a otimizar processos e garantir a eficiência nas operações de contact center, buscando sempre a melhoria contínua.
Liderança de Equipes
Sua abordagem enfatiza a formação de talentos e o desenvolvimento de um ambiente de alta performance para suas equipes.

Media Appearances

Renata has no verified media appearances

Work History

4-2024
Head de Operações Comerciais at Verisure
4-2015 - 4-2024
Gerente de Contact Center e Televendas at Verisure
10-2012 - 10-2014
Coordenador Televendas at Claro Brasil
7-2005 - 8-2012
Gerente de Operações de Vendas at TMKT

Education

2008 - 2012
Administração from Universidade Paulista

More Information

Social Presence :

Prographics :

Exp : 19 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Head de Operações Comerciais at Verisure
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Insights For Selling To Renata

During A Call Or A Meeting

DO's

  • Expect them to be vague in response to your questions, ask firmly and pointedly
  • Ask them which other stakeholders would be important for this purchase decision
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them

DONT's

  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Don't rely on relationship building even if they act pleasantly
  • Avoid getting into storytelling mode, especially when they ask specific questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Renata is

  • Low-risk, adoption by others are very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Renata

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Renata move?

  • They do not like to rush and therefore can be quite slow in their decision-making.
  • Can Renata take some risk or not?

  • They have little risk-appetite and prefer to take measured decisions.

You And Renata

Personality Compatibility


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