Érica Laprovita

Examiner
DISC Type : cs

Gerente de serviços at Lexmark

Rio de Janeiro, Rio de Janeiro, Brazil

Overview

Érica Laprovita is a Services Manager with over a decade of management experience, specializing in contracts, operations, and outsourcing processes. With a postgraduate degree in Project Management, colleagues describe her as a dedicated, persuasive, and results-focused professional who excels in client-facing roles.

Based on her professional affiliations, she maintains a strong interest in the document technology sector. She also shows support for initiatives related to diversity, equity, and inclusion in the corporate environment.

She has deep expertise in managing complex outsourcing services for large-scale clients in the insurance industry.

Personality Overview

Late Adopter

Process Oriented

Tough To Convince

They do not like taking risks at all and go for proven options in the end.  Being observant comes to them naturally. They tend to have clarity about their needs and constraints, and are unlikely to over-promise.

Topics They Care About

Outsourcing Management
Her career at Lexmark and Ricoh is centered on coordinating and managing all facets of outsourcing contracts, from logistics and finance to human resources.
Customer Relationships
Her roles consistently involve direct client interaction, understanding their business strategy, and ensuring service level agreements are met, particularly in the banking sector.
Process Improvement
[Predicted] She has a track record of identifying opportunities for enhancing profitability, managing inventory, and improving operational workflows for clients.

Media Appearances

Érica has no verified media appearances

Work History

2-2018
Gerente de serviços at Lexmark
9-2016 - 1-2018
 Coordenadora de Contratos e Serviços at Ricoh Brasil
11-2013 - 8-2016
Coordenadora de Operações Outsourcing at Lexmark International doBrasil LTDA
6-2011 - 10-2013
Coordenadora de Projetos at Adecco Brasil
3-2007 - 5-2011
Coordenadora de Projetos at Rhealeza Informática

Education

2012 - 2013
Pós Graduação from AVM Faculdade Integrada
2008 - 2010
Gestão de Tecnologia da Informação from Estácio

More Information

Social Presence :

Prographics :

Exp : 18 Location : Rio de Janeiro, Rio de Janeiro, Brazil Job Level : N/A Designation : Gerente de serviços at Lexmark
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Insights For Selling To Érica

During A Call Or A Meeting

DO's

  • Be firm in your communication and stay in control
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • First of all, focus on building their confidence by sharing examples, case studies etc.

DONT's

  • Don't push them too hard to make fast decisions, give them time
  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't be very accepting if that is your natural style, stay firm

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Érica is

  • Proof of usage by others in the industry, case studies showing ROI are likely to work the best with them.
  • Will you ever get a clear answer from Érica

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Érica move?

  • They are some of the slowest movers and take their time reaching decisions.
  • Can Érica take some risk or not?

  • They have very low acceptance of risk even if they do not say it directly.

You And Érica

Personality Compatibility


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