Ricardo Guerra is the CIO of Itaú Unibanco, leading the banks digital transformation by focusing on generative AI, cloud adoption, and data-driven strategies. A graduate of Northwesterns Kellogg School of Management, he is recognized by Forbes as one of Brazils top CIOs for his work in creating innovative, customer-centric financial technology.
He is passionate about the role of technology in promoting financial well-being and autonomy for clients. He believes in fostering a strong culture of innovation, where technology and business teams collaborate closely to solve customer problems and create competitive advantages through hyper-personalized experiences.
Under his leadership, Itaú launched Pix transactions via WhatsApp, allowing millions of customers to make payments as easily as sending a message.
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