Richard Alexander

Examiner
DISC Type : cs

Ground Support Operations / Visual Observer - Tier 1 at Spino Inc

Dallas-Fort Worth Metroplex, United States

Overview

Richard is an IT technician with over two decades of hands-on experience in break-fix, installation, and migration services across PC, POS, and Mac platforms. Certified in ITIL 4, he is proficient with Dell hardware and Cisco networking equipment, consistently providing high-level field and desktop support.

Beyond his IT career, Richard is a certified drone pilot, photographer, and laser technician. He has managed ground support operations for drone flights, showcasing a unique blend of technical expertise and practical, hands-on skills in varied fields including electro-mechanical assembly and biomedical equipment repair.

Unique fact: Richard is a certified biomedical equipment technician, having refurbished and performed maintenance on hospital infusion pumps.

Personality Overview

Tough To Convince

Late Adopter

Process Oriented

They tend to have clarity about their needs and constraints, and are unlikely to over-promise.  They do not like taking risks at all and go for proven options in the end. Being observant comes to them naturally.

Topics They Care About

IT Field Services
Has over 20 years of experience providing break-fix, installation, migration, and upgrade services as a field and desktop support technician for corporate clients.
Drone Operations
He is a certified drone pilot and has worked in ground support operations, managing the flight line, and serving as a visual observer.
Multi-Platform Hardware
Possesses deep expertise in rebuilding and replacing components for Dell laptops, desktops, and servers, as well as servicing Mac and POS equipment.

Media Appearances

Richard has no verified media appearances

Work History

6-2024 - 6-2025
Ground Support Operations / Visual Observer - Tier 1 at Spino Inc
10-2023 - 3-2024
Electro-Mechanical Assembly Technician at Essintial Enterprise Solutions
10-2021 - 4-2022
Deskside Support (DSS) Mac at Sumeru Solutions
3-2020 - 10-2021
Field Service Technician at Apidel Technologies
5-2010
Field Technician at Peak Systems - Texas

Education

2005 - 2013
Associate of Science (AS) from Collin College
2005 - 2013
Associate of Applied Sciences (AAS) from Collin College

More Information

Social Presence :

Prographics :

Exp : 13 Location : Dallas-Fort Worth Metroplex, United States Job Level : N/A Designation : Ground Support Operations / Visual Observer - Tier 1 at Spino Inc
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Insights For Selling To Richard

During A Call Or A Meeting

DO's

  • First of all, focus on building their confidence by sharing examples, case studies etc.
  • Be firm in your communication and stay in control
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them

DONT's

  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Don't be very accepting if that is your natural style, stay firm
  • Avoid getting into storytelling mode, especially when they ask specific questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Richard is

  • For them, low risk and acceptance by others are very important, followed by proof of ROI.
  • Will you ever get a clear answer from Richard

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Richard move?

  • They do not like to take decisions in a hurry, so they could be slow in making their mind up.
  • Can Richard take some risk or not?

  • They are low on risk-appetite and prefer to make informed decisions.

You And Richard

Personality Compatibility


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