Richard Alexander in

Richard Alexander

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Ground Support Operations / Visual Observer - Tier 1 at Spino Inc
📍 Dallas-Fort Worth Metroplex, United States

Richard is an IT technician with over two decades of hands-on experience in break-fix, installation, and migration services across PC, POS, and Mac platforms. Certified in ITIL 4, he is proficient with Dell hardware and Cisco networking equipment, consistently providing high-level field and desktop support.

Beyond his IT career, Richard is a certified drone pilot, photographer, and laser technician. He has managed ground support operations for drone flights, showcasing a unique blend of technical expertise and practical, hands-on skills in varied fields including electro-mechanical assembly and biomedical equipment repair.

Unique fact: Richard is a certified biomedical equipment technician, having refurbished and performed maintenance on hospital infusion pumps.

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Experience
13 Years
Current Role
Ground Support Operations / Visual Observer - Tier 1
Location
Dallas-Fort Worth Metroplex, United States
Personality Overview

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Decision Approach
Work Preference

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Priorities

Topics Richard cares about

IT Field Services
Has over 20 years of experience providing break-fix, installation, migration, and upgrade services as a field and desktop support technician for corporate clients.
Drone Operations
He is a certified drone pilot and has worked in ground support operations, managing the flight line, and serving as a visual observer.
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Career

Work history

6-2024 - 6-2025
Ground Support Operations / Visual Observer - Tier 1
Spino Inc
10-2023 - 3-2024
Electro-Mechanical Assembly Technician
Essintial Enterprise Solutions
10-2021 - 4-2022
Deskside Support (DSS) Mac
Sumeru Solutions
3-2020 - 10-2021
Field Service Technician
Apidel Technologies
5-2010
Field Technician
Peak Systems - Texas
In the press

Media appearances

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Education
2005 - 2013
Associate of Science (AS)
Collin College
2005 - 2013
Associate of Applied Sciences (AAS)
Collin College
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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