Richard Arthur

Supporter
DISC Type : s

Director of Service Operations at Beckwood Press Company

St Louis, Missouri, United States

Overview

Richard is a customer experience and service operations executive, currently serving as the Director of Service Operations at Beckwood Press Company. With a background from Maryville University, his colleagues describe him as highly motivated, influential, and intelligent, excelling in creating business solutions and leading teams effectively.

Outside of his professional roles, Richard is a team-oriented individual who is excited by the prospect of building and growing with his colleagues. He publicly shares heartfelt sentiments about his family, indicating they are a significant part of his life.

He is currently focused on building a best-in-class service organization at Beckwood.

Personality Overview

Procedural

Calm

Risk-averse

They prefer to follow rules and procedures.  Their decisions are defined by the possible value that they can bring to the organization.
 They are unlikely to become strong champions as they don't prefer pushing other people.

Topics They Care About

Customer Experience
His career history, particularly at Duke Manufacturing, shows a long-term focus on leading customer experience, care, and commercial operations to drive mutual growth.
Service Operations
This is the focus of his current role at Beckwood Press Company, where he is actively building a new service organization.
Team Leadership
Recommendations highlight his skill in unifying and motivating teams, a theme reflected in his enthusiasm for joining and growing his new team at Beckwood.

Media Appearances

Richard has no verified media appearances

Work History

12-2024
Director of Service Operations at Beckwood Press Company
9-2022 - 12-2024
Director, Customer Experience & Commercial Operations at Duke Manufacturing Co.
2-2016 - 12-2024
Director of Customer Care and Commercial Systems at Duke Manufacturing Co.
10-2012 - 2-2016
Director of Marketing and Customer Solutions at Duke Manufacturing Co.
3-2006 - 8-2008
Senior Account Supervisor at Direct Impact

Education

2000 - 2002
Bachelor of Arts (BA) from Maryville University of Saint Louis
Associate of Arts (A.A.) from St. Louis Community College

More Information

Social Presence :

Prographics :

Exp : 15 Location : St Louis, Missouri, United States Job Level : Mid-senior Designation : Director of Service Operations at Beckwood Press Company
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Insights For Selling To Richard

During A Call Or A Meeting

DO's

  • Talk about refund and cancellation policy if the need arises
  • Use phrases like ‘others say that’, ‘zero risk in’, ‘seen proof of’ etc.
  • Pause and ask them if they have any questions

DONT's

  • Don’t rush them to make quick decisions
  • Don’t don the salesperson avatar, be the friendly advisor instead
  • Avoid saying anything that sounds like a risky proposition

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Richard is

  • Low-risk, go-ahead from other stakeholders and successful evaluation as per process matter the most to them.
  • Will you ever get a clear answer from Richard

  • They don’t say no very often, and can take you around in circles sometimes.

Insights For Deal Planning

    How fast (or slow) will Richard move?

  • They do not like to rush and can be quite slow in their decision making.

  • Can Richard take some risk or not?

  • They rarely take risks and prefer making decisions supported by others.

You And Richard

Personality Compatibility


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