Richard Kosi

Energizer
DISC Type : I

Customer Support Specialist at Byborg Enterprises

Budapest, Hungary

Overview

A customer-focused professional with a diverse background spanning 24/7 live service support, financial sales, and direct marketing. He has extensive experience supporting global customers in high-volume environments, requiring clear communication and problem-solving under pressure. He holds a certification as a Financial Services Intermediary.

He has a unique career trajectory, transitioning from door-to-door sales roles with companies like Telekom HU to providing specialized financial services and, most recently, global customer support.

Personality Overview

Informal

Relationship Oriented

Imaginative

They are not always early adopters but can be pursuaded by leveraging strong relationships.  Unlike C or D types, they are vocal with their opinions but not so much with their questions. They excel at seeing the bigger picture, and the long-term impact of their decisions.

Topics They Care About

Global Customer Support
His most recent role involved supporting clients from across the globe in a 24/7 live service environment using live chat and email.
Financial Product Sales
Previously worked in financial services, selling products such as mortgages, loans, credit cards, and savings accounts to fulfill customer needs.
Career Growth
Explicitly interested in roles that offer growth, skill development, and long-term career opportunities.

Media Appearances

Richard has no verified media appearances

Work History

9-2022
Customer Support Specialist at Byborg Enterprises
8-2021 - 10-2022
Sales And Marketing Associate at OTP Pénzügyi Pont
2020 - 2021
Financial Services Intermediary at Multiple companies
2019 - 2020
Door to Door Sales Agent at Telekom HU
7-2018 - 12-2018
Door to Door Sales Representative at IXL

Education

Richard has no verified education history

More Information

Social Presence :

Prographics :

Exp : 7 Location : Budapest, Hungary Job Level : Junior Designation : Customer Support Specialist at Byborg Enterprises
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Insights For Selling To Richard

During A Call Or A Meeting

DO's

  • Speak enthusiastically with energy, maintain a clear and confident tone
  • Use phrases like ‘people will love’, ‘massive impact’ etc.
  • Talk about their team and how your product will help them do things better and easier

DONT's

  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Don’t be excessively objective, be a storyteller
  • Don’t push them to make a decision too fast, let them get comfortable first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Richard is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Richard

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Richard move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Richard take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Richard

Personality Compatibility


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