Richard Mander MBCS CITP

Energizer
DISC Type : I

Head of Enterprise Architecture for Borders and Trade at HM Revenue & Customs

Southend-On-Sea, England, United Kingdom

Overview

With over 35 years in Government IT, Richard Mander serves as the Head of Enterprise Architecture for Borders and Trade at HM Revenue & Customs. His expertise lies in international trade systems, compliance, and enforcement, leveraging frameworks like TOGAF to guide technical strategy.

He has an interest in enterprise software platforms, including Oracle and SAP.

Richard represents HMRC at the EC Electronic Customs Group and has served as a delegate to the World Customs Organisation IT Conference.

Personality Overview

Informal

Enthusiastic

Big Picture Person

They are naturally enthusiastic, so take their promise with a pinch of salt.  They are not always early adopters but can be pursuaded by leveraging strong relationships. They are people oriented, friendly and like creating new connections.

Topics They Care About

International Trade Systems
As the architectural head for Borders and Trade and a UK representative at international customs forums, this is his core professional domain.
Government IT Modernization
His career shows a long-term focus on evolving government systems, from mainframes to leading the migration to a J2EE platform.
Enterprise Architecture
His senior roles and specialties like TOGAF and IAF demonstrate a deep focus on creating technical blueprints and roadmaps for large-scale government operations.

Media Appearances

Richard has no verified media appearances

Work History

12-2016
Head of Enterprise Architecture for Borders and Trade at HM Revenue & Customs
8-2013 - 12-2016
Head of Platform Architecture at HM Revenue & Customs
4-2005 - 7-2013
Senior Enterprise Architect at HM Revenue & Customs
4-2004 - 4-2005
Applications Architect at H.M. Customs & Excise
2002 - 2004
Head of Technical Design at HM Customs & Excise

Education

1969 - 1976
Education details unavailable from Cecil Jones High School

More Information

Social Presence :

Prographics :

Exp : 30 Location : Southend-On-Sea, England, United Kingdom Job Level : Mid-senior Designation : Head of Enterprise Architecture for Borders and Trade at HM Revenue & Customs
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Insights For Selling To Richard

During A Call Or A Meeting

DO's

  • Be friendly and entertaining in your conversation
  • Use phrases like ‘people will love’, ‘massive impact’ etc.
  • Speak enthusiastically with energy, maintain a clear and confident tone

DONT's

  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Avoid cutting into their flow
  • Avoid overloading them with too much detail

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Richard is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Richard

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Richard move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Richard take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Richard

Personality Compatibility


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