Rina Molina

Captain
DISC Type : DS

Information Technology Service Delivery Manager at Municipal Credit Union

Valley Stream, New York, United States

Overview

Rina Molina leads IT Service Delivery and Workplace Technology, specializing in enterprise modernization within regulated environments. Her expertise covers M365, Intune, identity management, and VDI, with a focus on delivering secure end-user experiences. She holds an ITIL® Foundation certification.

Outside of her technical responsibilities, Rina is a vocal advocate for a positive and inclusive work environment. She frequently expresses enthusiasm for her companys strong emphasis on diversity and inclusion, highlighting it as a key aspect of a great workplace.

A colleague praised her as a "21st-century technologist" with superior intuition for implementing the best technology solutions.

Personality Overview

Long-Term Thinker

Decisive But Calm

Output-Driven

They exhibit a rare combination of being result-oriented but patient at the same time.  Reading between the lines and seeing beyond your words comes naturally to them. They are very professional in their approach and can weigh multiple perspectives together.

Topics They Care About

IT Modernization
Her role focuses on leading large-scale modernization initiatives, including Microsoft 365 migrations and implementing Intune for mobile device management and BYOD governance.
Secure User Experiences
A core part of her role is delivering secure and stable technology platforms for employees, with a focus on identity and access management in regulated environments.
Service Delivery Governance
She is accountable for service delivery governance, including SLAs, escalations, and ensuring audit readiness for the technology functions she manages.

Media Appearances

Rina has no verified media appearances

Work History

10-2022
Information Technology Service Delivery Manager at Municipal Credit Union
8-2016 - 10-2022
Customer Support Technical Supervisor at Apple Industries, Inc.

Education

1997 - 2000
regents diploma from uniondale high school
Education details unavailable from Queens College

More Information

Social Presence :

Prographics :

Exp : 9 Location : Valley Stream, New York, United States Job Level : Middle Designation : Information Technology Service Delivery Manager at Municipal Credit Union
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Insights For Selling To Rina

During A Call Or A Meeting

DO's

  • Ask them at the end if they see a strong value prop in your product; expect an honest answer
  • Suggest clear next steps with confidence, don't be vague or hesitant
  • During followups, use phone or text if needed, they should be fine

DONT's

  • Avoid putting conscious effort into relationship-building
  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them
  • Don't shy away from asking hard questions, but be extra polite

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rina is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Rina

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Rina move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Rina take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Rina

Personality Compatibility


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