Rita Pedley is a dedicated Customer Service Operations Manager at Anglian Water Business with extensive experience within the company. She has progressed through various leadership roles, managing customer contact, support, and operations teams. She holds a qualification in Management from Nottingham Trent University.
Beyond her corporate career, Rita has pursued education in a different field, earning a Diploma in Therapeutic Practise. This suggests a personal interest in understanding and supporting people on a deeper, more holistic level, complementing her customer-facing professional roles.
She holds a Diploma in Therapeutic Practise, a unique qualification for a customer service leader.
Rita Pedley
NHH Business Lead at Anglian Water Business
City Of Peterborough, England, United Kingdom
Overview
Topics They Care About
Customer Experience
Her career is dedicated to managing customer service, including contact centers, support teams, and complaint resolution for Anglian Water.
Operations Management
Manages back-office processes and wholesale operations teams, showing a focus on the mechanics of service delivery.
Team Leadership
Has a long history of managing diverse teams, from miscellaneous income and visit management to the entire customer contact center.
Media Appearances
Rita has no verified media appearances
Work History
4-2015 - 3-2016
NHH Business Lead at Anglian Water Business
3-2015
Customer Service Operations Manager at Anglian Water Business
5-2009 - 4-2015
Customer Services Manager at Anglian Water Services
4-2004 - 5-2009
Operations Manager at Anglian Water Services
2-1991 - 4-2004
Team Leader at Anglian Water Services
Education
2010 - 2012
Diploma in Theraputic Practise from Peterborough College
2002 - 2004
Management from Nottingham Trent University
More Information
Social Presence :
Prographics :
Exp : 25
Location : City Of Peterborough, England, United Kingdom
Job Level : Middle
Designation : NHH Business Lead at Anglian Water Business
