Leigh Currie in

Leigh Currie

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Director Of Customer Service at ACCA
📍 Greater Glasgow Area, United Kingdom

Leigh Currie is a seasoned customer service leader, currently serving as the Director Of Customer Service at ACCA. With a history of managing contact centers at British Gas, she has deep expertise in the utilities industry and stakeholder management. She is a graduate of the University of Glasgow, where she studied neuroscience.

Leigh is a hands-on director who publicly addresses service challenges and communicates directly with stakeholders to resolve issues. She has been actively involved in improving the experience for ACCA students, demonstrating a strong commitment to service excellence and transparent communication.

Her degree in neuroscience provides her with a unique perspective on understanding customer behavior and improving service interactions.

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Experience
20 Years
Current Role
Director Of Customer Service
Job Level
Mid-senior
Location
Greater Glasgow Area, United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Leigh cares about

Customer Experience
As Director of Customer Service for a global body, she is focused on managing and improving the student and member experience.
Crisis Management
Publicly addressed technical issues during exams, demonstrating her experience in managing customer-facing crises and communicating resolutions.
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Career

Work history

4-2019
Director Of Customer Service
ACCA
2-2017
Head of Global Customer Service
ACCA
7-2012
Contact Centre Manager - Head of Site
British Gas
9-2008 - 7-2012
Contact Centre Manager-Inbound Sales and Service
British Gas
9-2005 - 7-2008
Business Support Manager (Scotland)
Business Support Manager (Scotland)
In the press

Media appearances

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Education
1998 - 2002
neuroscience
University of Glasgow
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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