Leigh Currie

Harmonizer
DISC Type : SI

Director Of Customer Service at ACCA

Greater Glasgow Area, United Kingdom

Overview

Leigh Currie is a seasoned customer service leader, currently serving as the Director Of Customer Service at ACCA. With a history of managing contact centers at British Gas, she has deep expertise in the utilities industry and stakeholder management. She is a graduate of the University of Glasgow, where she studied neuroscience.

Leigh is a hands-on director who publicly addresses service challenges and communicates directly with stakeholders to resolve issues. She has been actively involved in improving the experience for ACCA students, demonstrating a strong commitment to service excellence and transparent communication.

Her degree in neuroscience provides her with a unique perspective on understanding customer behavior and improving service interactions.

Personality Overview

Risk-Averse

People-Oriented

Diplomatic

Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are.  Win-win scenarios can appeal strongly to them. They are more likely to go for proven solutions.

Topics They Care About

Customer Experience
As Director of Customer Service for a global body, she is focused on managing and improving the student and member experience.
Crisis Management
Publicly addressed technical issues during exams, demonstrating her experience in managing customer-facing crises and communicating resolutions.
Stakeholder Engagement
Directly engages with students and media to gather feedback and communicate improvements, showing a commitment to transparency.

Media Appearances

Leigh has no verified media appearances

Work History

4-2019
Director Of Customer Service at ACCA
2-2017
Head of Global Customer Service at ACCA
7-2012
Contact Centre Manager - Head of Site at British Gas
9-2008 - 7-2012
Contact Centre Manager-Inbound Sales and Service at British Gas
9-2005 - 7-2008
Business Support Manager (Scotland) at Business Support Manager (Scotland)

Education

1998 - 2002
neuroscience from University of Glasgow

More Information

Social Presence :

Prographics :

Exp : 20 Location : Greater Glasgow Area, United Kingdom Job Level : Mid-senior Designation : Director Of Customer Service at ACCA
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Insights For Selling To Leigh

During A Call Or A Meeting

DO's

  • When asking them questions, sound relatable and informal
  • Summarize the key points at the end of the conversation
  • Use testimonials, case studies to show them why it is a low-risk, high-value decision

DONT's

  • Don’t ask too many questions that sound too dry and objective
  • Don’t get into excessive details unless prompted
  • Don’t give the impression of being unproven or risky

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Leigh is

  • Relationship and rapport play a major role, followed by low risk and the presence of proof points.
  • Will you ever get a clear answer from Leigh

  • They are diplomatic when the need arises; they hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Leigh move?

  • They can take their time to reach decisions, even while they stay engaged and friendly.
  • Can Leigh take some risk or not?

  • They are unlikely to take many risks.

You And Leigh

Personality Compatibility


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