Ritesh Sharma

Inquirer
DISC Type : cd

Principal Product Manager at Observe.AI

Greater Bengaluru Area, India

Overview

Ritesh is a Principal Product Manager at Observe. AI, where he specializes in building and deploying production-ready AI agents for enterprise environments. A graduate of Great Lakes Institute of Management, he has deep expertise in LLMs and building agentic platforms from scratch. Colleagues describe him as hardworking, enthusiastic, and detail-oriented.

He is passionate about helping aspiring professionals break into product management, often sharing his own experiences and encouragement with his network. He actively follows industry trends and thought leadership from companies like McKinsey & Company.

Unique fact: He built Observe. AIs entire agentic AI platform from the ground up, including the orchestration engine and human-in-the-loop controls.

Personality Overview

Demanding

ROI Conscious

Hard To Convince

They focus on objectivity in a pitch and pay little attention to bells and whistles.  They respond well to confident salespeople. They don’t always try to control the conversation but neither do they like yielding it fully.

Topics They Care About

Agentic AI Platforms
He builds production-grade AI agents from scratch, focusing on orchestration, evaluation, and deploying them in real-world enterprise workflows, not just demos.
Contact Center AI
His current role involves building an AI-powered product line to automate calls and chats for contact centers at Observe. AI.
GenAI for PMs
He shows a keen interest in the practical application of Generative AI for product management, sharing relevant courses and resources with his network.

Media Appearances

Ritesh has no verified media appearances

Work History

3-2024
Principal Product Manager at Observe.AI
6-2022 - 2-2024
Senior Product Manager at Observe.AI
6-2021 - 6-2022
Senior Product Manager at Gainsight
7-2018 - 6-2021
Senior Consultant (Product Manager) at ThoughtWorks
8-2016 - 6-2018
Product Manager at Aurigo Software Technologies

Education

2014 - 2015
Master's degree from Great Lakes Institute of Management
2006 - 2010
Bachelor's Degree from Ramaiah Institute Of Technology

More Information

Social Presence :

Prographics :

Exp : 13 Location : Greater Bengaluru Area, India Job Level : Mid-senior Designation : Principal Product Manager at Observe.AI
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Insights For Selling To Ritesh

During A Call Or A Meeting

DO's

  • Be crisp while making the pitch
  • Tell them that you are there to help them create visible impact within their organization
  • Stress on the business value that your product offers

DONT's

  • Don't try too hard to get friendly, let it happen with time
  • Refrain from asking too many questions
  • Don’t try to be an alpha salesperson, give them equal space

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ritesh is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Ritesh

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Ritesh move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Ritesh take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Ritesh

Personality Compatibility


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