Ritika Luthra in

Ritika Luthra

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Head of HR at British Airways
📍 Gurgaon, Haryana, India

Ritika is a senior HR leader with over 20 years of experience scaling people functions in high-growth GCC and BPO environments. At British Airways CallBA, she grew the workforce by 8x to over 2,000 employees. Colleagues describe her as a "thorough professional" with "tremendous interpersonal skills."

Interesting fact: Ritika built her HR expertise from the ground up, rising from a Business Associate to an HR Manager over eight years at Vertex.

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Experience
20 Years
Current Role
Head of HR
Job Level
Mid-senior
Location
Gurgaon, Haryana, India
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Ritika cares about

Workforce Scaling
She has deep experience managing hyper-growth, having scaled the HR function at British Airways' captive centre from 250 to over 2,000 employees.
Employee Engagement
Her work has directly led to a 14% reduction in voluntary attrition, a 15% increase in engagement scores, and a Great Place to Work Certification.
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Career

Work history

11-2012
Head of HR
British Airways
11-2012
Head of HR
British Airways - CallBA
2-2012 - 9-2012
Manager - HR
Capita India Pvt Ltd
4-2008 - 9-2010
Manager - HR
Vertex Data Science
12-2003 - 1-2012
Manager - HR
Vertex Data Science
In the press

Media appearances

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Education
11-2019 - 1-2021
ESHRM
Indian Institute of Management, Calcutta
PGDBA
Symbiosis Centre for Distance Learning
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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