Ritu Raj

Captain
DISC Type : DS

People Lead, India, PayPal at PayPal

Bengaluru, Karnataka, India

Overview

Ritu Raj is an experienced HR leader with over 20 years of experience, currently serving as the People Lead for PayPal India. She is responsible for shaping people strategy and fostering organizational culture at innovative companies like Walmart and Swiggy. Ritu holds a BE from Birla Institute of Technology and Science, Pilani.

Outside of her core HR functions, Ritu has a deep interest in coaching and psychological development. She is certified in Hogan Assessment and Brainworking Recursive Therapy, and is also pursuing an ICF Associate Certified Coach (ACC) certification, reflecting a passion for empowering individuals and teams to thrive.

She is a certified practitioner in Brainworking Recursive Therapy, a modern psychological therapeutic technique.

Personality Overview

Consummate Professional

Planner & Achiever

Output-Driven

Reading between the lines and seeing beyond your words comes naturally to them.  They are very professional in their approach and can weigh multiple perspectives together. They might take some time to make their mind up but once they do, they don't change it easily.

Topics They Care About

People-First Strategy
Her current role at PayPal is centered on driving strategy with a "people first mindset" to revolutionize commerce globally.
Organizational Culture
A key focus throughout her career, particularly at Swiggy, where she was responsible for fostering a culture that enabled the company's vision through values.
Diversity & Inclusion
She has led D&I initiatives at multiple organizations, including designing and building practices at Walmart that led to external recognition as an inclusive workplace.

Media Appearances

PayPal India Head HR on Finding the Sweet Spot Between Flexibility and Onsite Collaboration. Featured in AllThingsTalent.org

See Now

Work History

7-2025
People Lead, India, PayPal at PayPal
6-2023 - 7-2025
Human Resources Business Partner lead at Walmart Global Tech India
1-2022 - 6-2023
Talent, Learning, OD, D&I, IC, HRBP Lead/VP at Swiggy
5-2019 - 1-2022
Talent, Learning, OD, D&I Lead at Walmart Global Tech India
10-2015 - 4-2019
VP, Global Corporate Functions - HRBP Team at Accenture

Education

1998 - 2002
BE from Birla Institute of Technology and Science, Pilani

More Information

Social Presence :

Prographics :

Exp : 23 Location : Bengaluru, Karnataka, India Job Level : Senior Designation : People Lead, India, PayPal at PayPal
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Insights For Selling To Ritu

During A Call Or A Meeting

DO's

  • Let them know of potential risks but suggest mitigation methods alongside
  • During followups, use phone or text if needed, they should be fine
  • Come across as a trustworthy professional and be respectful, they usually know their game

DONT's

  • Don't take their patience for granted, avoid long-winding sermons
  • Don't go over them unless you are left with no other option
  • Don't shy away from asking hard questions, but be extra polite

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ritu is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Ritu

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Ritu move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Ritu take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Ritu

Personality Compatibility


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