Rob Frier in

Rob Frier

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Customer Success Manager - NSW Cyber at Orro Group
📍 Greater Sydney Area, Australia

Rob Frier is a Customer Success Manager at Orro Group, specializing in cybersecurity for the NSW region. His career is built on transforming customer success into a revenue engine by managing strategic accounts and guiding investments in security, cloud optimization, and platform adoption.

Based on his interests, Rob appears to follow developments in large-scale entertainment and technology sectors. He has indicated an interest in major players like Universal Music Group and event management software company Momentus Technologies.

His core philosophy is that customer success should be a primary growth engine, not just a support function.

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Experience
16 Years
Current Role
Customer Success Manager - NSW Cyber
Job Level
Middle
Location
Greater Sydney Area, Australia
Personality Overview

How Rob shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Rob cares about

Customer-Led Growth
His career is centered on turning customer outcomes into revenue outcomes, focusing on retention and meaningful expansion for multi-million dollar portfolios.
Cybersecurity Uplift
As a Customer Success Manager for NSW Cyber, he helps clients invest in programs that improve their security posture and mitigate risks.
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Career

Work history

12-2022
Customer Success Manager - NSW Cyber
Orro Group
7-2022 - 12-2022
Client Services Manager
First Focus IT
3-2020 - 7-2022
Senior Technical Account Manager
First Focus IT
8-2017 - 12-2019
Enterprise Presales
NEXTGEN PTY LTD
9-2014 - 8-2017
Engineer
Ubertech MSP
In the press

Media appearances

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Education
1997 - 2003
High School
The Hills Grammar School
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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