Rob Frier

Energizer
DISC Type : I

Customer Success Manager - NSW Cyber at Orro Group

Greater Sydney Area, Australia

Overview

Rob Frier is a Customer Success Manager at Orro Group, specializing in cybersecurity for the NSW region. His career is built on transforming customer success into a revenue engine by managing strategic accounts and guiding investments in security, cloud optimization, and platform adoption.

Based on his interests, Rob appears to follow developments in large-scale entertainment and technology sectors. He has indicated an interest in major players like Universal Music Group and event management software company Momentus Technologies.

His core philosophy is that customer success should be a primary growth engine, not just a support function.

Personality Overview

Big Picture Person

Informal

Full Of Energy

They are always positive and upbeat, so take their promises with a pinch of salt.  They are not always early adopters but can be pursuaded by leveraging strong relationships. Unlike C or D types, they are vocal with their opinions but not so much with their questions.

Topics They Care About

Customer-Led Growth
His career is centered on turning customer outcomes into revenue outcomes, focusing on retention and meaningful expansion for multi-million dollar portfolios.
Cybersecurity Uplift
As a Customer Success Manager for NSW Cyber, he helps clients invest in programs that improve their security posture and mitigate risks.
Cloud Optimization
He is an expert in cloud and governance, actively working with customers to optimize their cloud environments and drive adoption of new platforms.

Media Appearances

Rob has no verified media appearances

Work History

12-2022
Customer Success Manager - NSW Cyber at Orro Group
7-2022 - 12-2022
Client Services Manager at First Focus IT
3-2020 - 7-2022
Senior Technical Account Manager at First Focus IT
8-2017 - 12-2019
Enterprise Presales at NEXTGEN PTY LTD
9-2014 - 8-2017
Engineer at Ubertech MSP

Education

1997 - 2003
High School from The Hills Grammar School

More Information

Social Presence :

Prographics :

Exp : 16 Location : Greater Sydney Area, Australia Job Level : Middle Designation : Customer Success Manager - NSW Cyber at Orro Group
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Insights For Selling To Rob

During A Call Or A Meeting

DO's

  • Speak enthusiastically with energy, maintain a clear and confident tone
  • Be friendly and entertaining in your conversation
  • Use phrases like ‘people will love’, ‘massive impact’ etc.

DONT's

  • Avoid overloading them with too much detail
  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Don’t be too formal, focus on building comfort and trust

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rob is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Rob

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Rob move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Rob take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Rob

Personality Compatibility


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