Rob Norris

Commander
DISC Type : D

Information Technology Operations Manager at South College

Knoxville Metropolitan Area, United States

Overview

Rob Norris is a Director at BlackRock with over 20 years of experience building customer experience and IT service organizations. He specializes in driving measurable service excellence, CX maturity, and digital transformation. He holds a postgraduate degree from The University of Texas at Austin and is COBIT certified.

Beyond his work in IT, Rob has a deep interest in the psychology of professional development. He has explored how communication methodologies can be applied in the business world, demonstrating a passion for understanding the human element behind organizational success.

He researched and published a study on the effectiveness of Neuro-Linguistic Programming (NLP) for professionals.

Personality Overview

Candid & Clear

Decisive

Impact-Driven

They respond well to strong and respectful communication.  They prefer to move quickly, and expect the same from others. They are less concerned about the product and more about its potential impact.

Topics They Care About

Customer Experience
His entire career is focused on building and transforming customer operations, elevating satisfaction scores, and improving CX maturity within large organizations.
IT Service Management
He has extensive experience directing global ServiceNow practices and providing consulting on ITSM, Continuous Improvement, and IT Asset Management frameworks.
Leadership Development
A core part of his professional philosophy is building and scaling teams that inspire trust and confidence, as well as developing future leaders.

Media Appearances

Rob has no verified media appearances

Work History

12-2024
Information Technology Operations Manager at South College
3-2024 - 11-2024
Sr. Business Process Consultant at CDW
8-2022 - 9-2023
Practice Director - ITSM / CSM / FSM at ITS Partners
11-2021 - 8-2022
Sr Director of Professional Services - Service Management / Customer Success at ITS Partners
11-2019 - 8-2022
Sr Business Process Consultant - ITSM / HAM / SAM / SaaS / OCM / CIM at ITS Partners

Education

Masters from Middle Tennessee State University (MTSU)
Postgraduate Program from The University of Texas at Austin

More Information

Social Presence :

Prographics :

Exp : 9 Location : Knoxville Metropolitan Area, United States Job Level : Middle Designation : Information Technology Operations Manager at South College
URL has been copied!

Insights For Selling To Rob

During A Call Or A Meeting

DO's

  • Make sure that you circle back fast on any action items, it wins their trust
  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Objectively showcase the impact that your product creates

DONT's

  • Don’t be in a rush to invite them for a social meet and greet
  • Don’t take too much time in sending them information if they ask for any
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rob is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Rob

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Rob move?

  • If convinced, they can reach decisions quite fast.
  • Can Rob take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Rob

Personality Compatibility


Other South College Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.