Rob Norris in

Rob Norris

Login to view DISC.
Information Technology Operations Manager at South College
📍 Knoxville Metropolitan Area, United States

Rob Norris is a Director at BlackRock with over 20 years of experience building customer experience and IT service organizations. He specializes in driving measurable service excellence, CX maturity, and digital transformation. He holds a postgraduate degree from The University of Texas at Austin and is COBIT certified.

Beyond his work in IT, Rob has a deep interest in the psychology of professional development. He has explored how communication methodologies can be applied in the business world, demonstrating a passion for understanding the human element behind organizational success.

He researched and published a study on the effectiveness of Neuro-Linguistic Programming (NLP) for professionals.

Read the full overview →
Experience
9 Years
Current Role
Information Technology Operations Manager
Job Level
Middle
Location
Knoxville Metropolitan Area, United States
Personality Overview

How Rob shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics Rob cares about

Customer Experience
His entire career is focused on building and transforming customer operations, elevating satisfaction scores, and improving CX maturity within large organizations.
IT Service Management
He has extensive experience directing global ServiceNow practices and providing consulting on ITSM, Continuous Improvement, and IT Asset Management frameworks.
+5 more topics Login to view topics
Career

Work history

12-2024
Information Technology Operations Manager
South College
3-2024 - 11-2024
Sr. Business Process Consultant
CDW
8-2022 - 9-2023
Practice Director - ITSM / CSM / FSM
ITS Partners
11-2021 - 8-2022
Sr Director of Professional Services - Service Management / Customer Success
ITS Partners
11-2019 - 8-2022
Sr Business Process Consultant - ITSM / HAM / SAM / SaaS / OCM / CIM
ITS Partners
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
Masters
Middle Tennessee State University (MTSU)
Postgraduate Program
The University of Texas at Austin
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

Other South College Employees

Explore more public profiles from related professionals.

More profiles

Discover additional public profiles from our index.

Unlock the full playbookSee exactly how to sell to Rob. Free, 10 seconds.