Rob Norris is a Director at BlackRock with over 20 years of experience building customer experience and IT service organizations. He specializes in driving measurable service excellence, CX maturity, and digital transformation. He holds a postgraduate degree from The University of Texas at Austin and is COBIT certified.
Beyond his work in IT, Rob has a deep interest in the psychology of professional development. He has explored how communication methodologies can be applied in the business world, demonstrating a passion for understanding the human element behind organizational success.
He researched and published a study on the effectiveness of Neuro-Linguistic Programming (NLP) for professionals.
Read the full overview →Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.
Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.
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