Robert Kerr

Examiner
DISC Type : cs

Director Customer Services at Total

Winchester, England, United Kingdom

Overview

Robert Kerr is the Director of Customer Services at TotalEnergies, where he has built an extensive career in leadership. His experience includes roles as Director of Operations and Head of SME Strategy, showcasing deep expertise in the B2B energy market. He is a graduate of the University of Plymouth.

His professional focus is centered on the energy transition and achieving Net Zero ambitions. He actively shares content related to sustainability and renewable energy, demonstrating a strong commitment to supporting customers through this shift. His interests include technology and consulting leaders like Oracle and Accenture.

He has spent his entire documented career at Total, advancing from a Credit Analyst to a Director.

Personality Overview

Process Oriented

Unexpressive

Tough To Convince

Being observant comes to them naturally.  They are heavily focused on quality and prefer doing things the right way, even if it takes time. They are quite aware of their needs and limitations, so they are unlikely to over-promise.

Topics They Care About

Net Zero Transition
Frequently posts about TotalEnergies' ambitions and journey towards Net Zero, highlighting the company's role as a key driving force.
Customer Experience
As Director of Customer Services, he is focused on supporting customer energy needs and welcoming new clients to the business.
Renewable Energy
He shows a keen interest in the energy transition, sustainability, and the company's commitment to and results from renewable energy investments.

Media Appearances

Robert has no verified media appearances

Work History

9-2019
Director Customer Services at Total
1-2017 - 8-2019
Director Of Operations at Total Gas & Power Ltd
5-2016 - 12-2016
Head of SME Strategy at Total Gas & Power Ltd
10-2012 - 4-2016
Head of Credit Risk at Total
3-2009 - 9-2012
Credit Analyst at Total

Education

1999 - 2003
BA Hons from University of Plymouth
1997 - 1999
A Levels from Alton College

More Information

Social Presence :

Prographics :

Exp : 21 Location : Winchester, England, United Kingdom Job Level : Mid-senior Designation : Director Customer Services at Total
URL has been copied!

Insights For Selling To Robert

During A Call Or A Meeting

DO's

  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • Ask them which other stakeholders would be important for this purchase decision
  • First of all, focus on building their confidence by sharing examples, case studies etc.

DONT's

  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't rely on relationship building even if they act pleasantly
  • Don't be very accepting if that is your natural style, stay firm

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Robert is

  • Low-risk, adoption by others are very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Robert

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Robert move?

  • They do not like to rush and therefore can be quite slow in their decision-making.
  • Can Robert take some risk or not?

  • They have little risk-appetite and prefer to take measured decisions.

You And Robert

Personality Compatibility


Other Total Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.