Robert Mars is the Head of Product Experience at SCOR Digital Solutions, where he integrates business analytics, product management, and design. A Certified Scrum Product Owner with an AI certification, he is passionate about building user-centric digital insurance solutions. Colleagues have described him as a creative leader.
Based in Rotterdam, Robert takes an interest in how local tech companies utilize AI for customer experience. He is a graduate of the Rotterdam University of Applied Sciences, where his interest in user-centric design led him to co-author a publication on customer journey mapping.
Unique fact: During his studies, he co-authored a guide in Dutch titled "Journey mapping for dummies. "
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