Robert Quintanilla

Collaborator
DISC Type : si

Managing Director Technology Services & Operations at Southwest Airlines

Dallas, Texas, United States

Overview

Robert Quintanilla is the Managing Director of Technology Services and Operations at Southwest Airlines, where he has worked for over 38 years. He leads more than 250 employees and holds an Associates Degree from DeVry Institute of Technology. His responsibilities encompass service management, enterprise operations, and technical support.

Robert is a dedicated mentor, passionate about advising and helping others with their career development based on his extensive experience. He participated in Southwests 2023 mentorship program, guiding employees by sharing his professional journey and insights on navigating corporate projects and gaining visibility within the company.

He began his remarkable career at Southwest Airlines in 1985 as a baggage handler.

Personality Overview

Good Listener

Appreciative

Example Driven

Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are.  Win-win scenarios can appeal strongly to them. They are more likely to go for proven solutions.

Topics They Care About

Leadership & Mentorship
He is passionate about giving career advice and participated in a formal mentorship program at Southwest in 2023 to guide other employees.
Internal Customer Support
Stated in an interview, "Our biggest impact is supporting our internal and external customers, " highlighting his operational philosophy.
Career Progression
His own 38-year journey from a baggage handler to a managing director is a powerful story he shares to inspire and guide others.

Media Appearances

Robert has no verified media appearances

Work History

2-2023
Managing Director Technology Services & Operations at Southwest Airlines
1-2021 - 2-2023
Senior Director Technology Services and Operations at Southwest Airlines
10-2019 - 1-2021
Sr. Director Technology - Service Management, Field Services, & Enterprise Technology Operations at Southwest Airlines
1-2019 - 10-2019
Director Technology - Service Management, Field Services, Enterprise Technology Operations at Southwest Airlines
11-2016 - 1-2019
Director Service Management and Field Services at Southwest Airlines

Education

1980 - 1982
Associate's Degree from DeVry Institute of Technology

More Information

Social Presence :

Prographics :

Exp : 43 Location : Dallas, Texas, United States Job Level : Mid-senior Designation : Managing Director Technology Services & Operations at Southwest Airlines
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Insights For Selling To Robert

During A Call Or A Meeting

DO's

  • If possible, involve their colleagues in the sales process
  • When asking them questions, sound relatable and informal
  • Take time to make them feel comfortable before getting to the main pitch

DONT's

  • Don’t push them to make decisions very fast, let them take their time
  • Don’t get into excessive details unless prompted
  • Avoid unnecessary confrontation if it arises incidentally

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Robert is

  • Relationships can play a major role, followed by low risk and strong market validation.
  • Will you ever get a clear answer from Robert

  • They are not very direct, and unlikely to say no to your face.

Insights For Deal Planning

    How fast (or slow) will Robert move?

  • They can take their time to make decisions, even if they are constantly involved and friendly.
  • Can Robert take some risk or not?

  • It is unlikely that they will take many risks.

You And Robert

Personality Compatibility


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