Robert Quintanilla in

Robert Quintanilla

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Managing Director Technology Services & Operations at Southwest Airlines
📍 Dallas, Texas, United States

Robert Quintanilla is the Managing Director of Technology Services and Operations at Southwest Airlines, where he has worked for over 38 years. He leads more than 250 employees and holds an Associates Degree from DeVry Institute of Technology. His responsibilities encompass service management, enterprise operations, and technical support.

Robert is a dedicated mentor, passionate about advising and helping others with their career development based on his extensive experience. He participated in Southwests 2023 mentorship program, guiding employees by sharing his professional journey and insights on navigating corporate projects and gaining visibility within the company.

He began his remarkable career at Southwest Airlines in 1985 as a baggage handler.

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Experience
43 Years
Current Role
Managing Director Technology Services & Operations
Job Level
Mid-senior
Location
Dallas, Texas, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Robert cares about

Leadership & Mentorship
He is passionate about giving career advice and participated in a formal mentorship program at Southwest in 2023 to guide other employees.
Internal Customer Support
Stated in an interview, "Our biggest impact is supporting our internal and external customers, " highlighting his operational philosophy.
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Career

Work history

2-2023
Managing Director Technology Services & Operations
Southwest Airlines
1-2021 - 2-2023
Senior Director Technology Services and Operations
Southwest Airlines
10-2019 - 1-2021
Sr. Director Technology - Service Management, Field Services, & Enterprise Technology Operations
Southwest Airlines
1-2019 - 10-2019
Director Technology - Service Management, Field Services, Enterprise Technology Operations
Southwest Airlines
11-2016 - 1-2019
Director Service Management and Field Services
Southwest Airlines
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1980 - 1982
Associate's Degree
DeVry Institute of Technology
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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