Robert Savino is a highly accomplished workforce management leader with over 25 years of experience in healthcare, consumer services, travel, and insurance. He holds an Executive MBA from Nova Southeastern University and is recognized by colleagues as being astute, insightful, and caring.
He has hands-on expertise with a wide array of WFM platforms, including IEX/CXOne, Calabrio, Verint, Genesys, Cisco, and Aspect.
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Experience
5 Years
Current Role
Workforce Analyst
Location
Palm Coast, Florida, United States
Personality Overview
How Robert shows up
Values Relationships
Informal
Achievement-Oriented
They do not mind taking risks and can make hard decisions, if necessary. They are more likely to be open to unproven but exciting technologies. They will bat for you if they come to believe in you.
Priorities
Topics Robert cares about
Workforce Management
He has over 25 years of experience leading WFM teams, focusing on long-term staffing plans, forecasting, and scheduling in diverse industries.
Contact Center Technology
Possesses a strong technical background with numerous ACD and WFM platforms, including IEX/CXOne, Calabrio, Verint, and Genesys.
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Career
Work history
11-2022 - 7-2023
Workforce Analyst
Allied Benefit Systems
2-2022 - 9-2022
Workforce Management Consultant
Strategic Staffing Solutions
5-2020 - 12-2021
Director of Workforce Management
HPOne
9-2019 - 11-2019
Principal Consultant
WGroup, a Wavestone company
1-2017 - 9-2019
Senior Manager Workforce Management & Analytics
SquareTrade
In the press
Media appearances
No media yetWe could not find public media appearances for this person.
Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.
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