Robert Savino

Trailblazer
DISC Type : DI

Workforce Analyst at Allied Benefit Systems

Palm Coast, Florida, United States

Overview

Robert Savino is a highly accomplished workforce management leader with over 25 years of experience in healthcare, consumer services, travel, and insurance. He holds an Executive MBA from Nova Southeastern University and is recognized by colleagues as being astute, insightful, and caring.


He has hands-on expertise with a wide array of WFM platforms, including IEX/CXOne, Calabrio, Verint, Genesys, Cisco, and Aspect.

Personality Overview

Values Relationships

Informal

Achievement-Oriented

They do not mind taking risks and can make hard decisions, if necessary.  They are more likely to be open to unproven but exciting technologies. They will bat for you if they come to believe in you.

Topics They Care About

Workforce Management
He has over 25 years of experience leading WFM teams, focusing on long-term staffing plans, forecasting, and scheduling in diverse industries.
Contact Center Technology
Possesses a strong technical background with numerous ACD and WFM platforms, including IEX/CXOne, Calabrio, Verint, and Genesys.
BPO Operations
Has a successful track record in BPO operations, having worked as both a service provider and a client, giving him unique dual-sided expertise.

Media Appearances

Robert has no verified media appearances

Work History

11-2022 - 7-2023
Workforce Analyst at Allied Benefit Systems
2-2022 - 9-2022
Workforce Management Consultant at Strategic Staffing Solutions
5-2020 - 12-2021
Director of Workforce Management at HPOne
9-2019 - 11-2019
Principal Consultant at WGroup, a Wavestone company
1-2017 - 9-2019
Senior Manager Workforce Management & Analytics at SquareTrade

Education

1985 - 1986
Executive MBA Program from Nova Southeastern University

More Information

Social Presence :

Prographics :

Exp : 5 Location : Palm Coast, Florida, United States Job Level : N/A Designation : Workforce Analyst at Allied Benefit Systems
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Insights For Selling To Robert

During A Call Or A Meeting

DO's

  • Give them control of the sales process
  • Address your competition clearly and confidently
  • Use phrases like ‘your decision will’, ‘you will impact’ etc.

DONT's

  • Don’t hesitate from asking them how they truly feel about your product
  • Don’t hesitate from asking questions or pushing them, but take a friendly approach
  • Don’t force involvement of other stakeholders unless it is critical

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Robert is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Robert

  • If they are not convinced, they will say no albeit in a friendly manner.


Insights For Deal Planning

    How fast (or slow) will Robert move?

  • They can make decisions quickly if they develop trust in you and conviction in the product.
  • Can Robert take some risk or not?

  • They can take risks if necessary.

You And Robert

Personality Compatibility


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