Robert Shields

Energizer
DISC Type : I

VP Strategy and Programs at Fiserv

Montclair, New Jersey, United States

Overview

Robert Shields is the VP of Strategy and Programs at Fiserv, specializing in technology and vendor management. A financial services leader with experience at Goldman Sachs, he excels in workforce strategy, process re-engineering, and managing vendor risk. He holds an MBA from Columbia Business School.

[Predicted] Based on his education and career in the Northeast, particularly New York City, Robert likely follows local sports. He also appears to value professional connections, indicated by his alumni activity.

He championed and implemented the firms Managed Vendor Services (MVS) program during his tenure at Goldman Sachs.

Personality Overview

Enthusiastic

Informal

Believer

Unlike C or D types, they are vocal with their opinions but not so much with their questions.  They are always positive and upbeat, so take their promises with a pinch of salt. They are friendly, approachable and love to make new connections.

Topics They Care About

Vendor Management
Has extensive experience managing vendor portfolios, driving commercial effectiveness, and leading contract negotiations from his time at Goldman Sachs and Fiserv.
Workforce Strategy
Focuses on contingent workforce risk and vendor engagement, having managed global technology non-employee teams and strategy.
Process Re-engineering
A core strength demonstrated by re-engineering vendor payment processes and workforce approval systems at previous firms.

Media Appearances

Robert has no verified media appearances

Work History

1-2018
VP Strategy and Programs at Fiserv
Principal at Resource Consulting Solutions LLC
VP Technology Business Management at Goldman Sachs
Vice President, Equities Technology at Goldman Sachs
Vice President, Office of the Chief of Staff for Technology and Operations at Bankers Trust Company

Education

1984 - 1986
MBA from Columbia Business School
BA from Trinity College-Hartford

More Information

Social Presence :

Prographics :

Exp : 7 Location : Montclair, New Jersey, United States Job Level : Senior Designation : VP Strategy and Programs at Fiserv
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Insights For Selling To Robert

During A Call Or A Meeting

DO's

  • Do some small talk, ask them how things are going on their side
  • Use adjectives like ‘amazing’, ‘coolest’, ‘unbelievable’ etc.
  • Talk anecdotally about the customer experience that your product offers

DONT's

  • Avoid cutting into their flow
  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Don’t assume a yes just because they have not said no

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Robert is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Robert

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Robert move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Robert take some risk or not?

  • They can take certain risks that are unlikely to have personal consequences.

You And Robert

Personality Compatibility


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