Robert Smith

Enigma
DISC Type : cid

Chief Executive Officer at TechSmart Solutions LLC

Boston, Massachusetts, United States

Overview

Robert Smith is the Founder and CEO of TechSmart Solutions LLC, leveraging an extensive background in digital forensics from his time in the Massachusetts State Police Cyber Crimes Unit. A graduate of Western New England University, he specializes in technical services and investigations. People who have worked with him describe him as detail-oriented.

He serves as the President of the HTCIA New England Chapter, actively promoting professional development in cybersecurity.

Personality Overview

Challenger

Persuasive & Assertive

Hard To Convince

They are generally strong communicators and are not easy to convince.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing  They are likely to ask many questions and look heavily for supporting proof as well as information.

Topics They Care About

Digital Forensics
His career is dedicated to digital forensics, from his time with the State Police to founding TechSmart Solutions, which specializes in forensic examinations of devices.
Cybersecurity Education
As President of the HTCIA New England Chapter, he actively promotes and organizes professional training events, workshops, and cybersecurity conferences for the community.
Cyber Crime Investigation
Honorably retired from the Massachusetts State Police Cyber Crimes Unit, where he investigated a wide range of technology-related crimes, including fraud and terrorism.

Media Appearances

Robert has no verified media appearances

Work History

6-2018
Chief Executive Officer at TechSmart Solutions LLC
1-2024
President at HTCIA Northeast Chapter
5-2020
Member at National Association of Legal Investigators (NALI)
8-2018
Member at INTELLENET
5-2013 - 6-2018
State Police Detective at Massachusetts State Police

Education

Associate's Degree from Western New England University
1996 - 1996
Criminal Law and Investigation from Massachusetts State Police Academy

More Information

Social Presence :

Prographics :

Exp : 19 Location : Boston, Massachusetts, United States Job Level : Leadership Designation : Chief Executive Officer at TechSmart Solutions LLC
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Insights For Selling To Robert

During A Call Or A Meeting

DO's

  • Build rapport slwly without rushing, it will come handy to handle hard questions later
  • Use phrases like ‘clear evidence’, ‘data-based results’ etc.
  • Be prepared for a mix of questions and inquisitiveness, answer them in the tone in which they have been asked

DONT's

  • Don’t brush off any concerns, take all questions seriously. They are easily deterred
  • Don’t rely excessively on your relationship with them to win the deal even if you come to form one
  • Don’t try to rush them into a decision, provide all necessary information first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Robert is

  • Proven value, strong objective evidence are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Robert

  • They are practical and friendly, but can give a clear response with a little prodding

Insights For Deal Planning

    How fast (or slow) will Robert move?

  • They like to be detailed, so unless they develop strong conviction, they can take their time to arrive at decisions
  • Can Robert take some risk or not?

  • They evaluate their decisions systematically and do not take risks that often, unless you can get them to develop strong conviction

You And Robert

Personality Compatibility


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