Roberto Mercado

Controller
DISC Type : CI

System Administrator at Technosylva

Pompton Lakes, New Jersey, United States

Overview

Roberto is a System Administrator at Technosylva, leveraging his Masters in Cybersecurity from Utica University to provide secure IT support. With over four years of experience in IT and security, he has a proven track record of resolving complex technical issues and ensuring compliance with security policies.

His background includes three years of service as a Correctional Officer for the Pennsylvania Department of Corrections, which instilled a strong sense of discipline. He maintains an interest in the enterprise technology sector, following major companies like IBM and Oracle.

Unique fact: Roberto transitioned his career from criminal justice and law enforcement to the field of cybersecurity.

Personality Overview

Late Adopter

Persuasive & Assertive

Challenger

They are generally strong communicators and are not easy to convince.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They ask a lot of questions and rely heavily on information and collaterals.

Topics They Care About

IT Security
Holds a Master of Science in Cybersecurity and is responsible for providing secure IT services and ensuring compliance with security policies in his roles.
System Administration
His current and recent roles are as a System Administrator, managing IT infrastructure for research and technology companies.
Complex IT Support
Previously worked as a Level 2 Help Desk technician, specializing in resolving complex technical issues for users.

Media Appearances

Roberto has no verified media appearances

Work History

6-2024
System Administrator at Technosylva
11-2022 - 9-2025
System Administrator at New York Structural Biology Center
1-2022 - 10-2022
Level 2 Help Desk at BioReference
4-2016 - 12-2019
Correctional Officer at Pennsylvania Department of Corrections
2-2010 - 11-2015
Radiology aide at Englewood Hospital and Medical Center

Education

5-2020 - 5-2022
Master of Science - MS from Utica University
2009 - 2014
Bachelor of Science - BS from John Jay College (CUNY)

More Information

Social Presence :

Prographics :

Exp : 13 Location : Pompton Lakes, New Jersey, United States Job Level : N/A Designation : System Administrator at Technosylva
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Insights For Selling To Roberto

During A Call Or A Meeting

DO's

  • Share testimonials from known people and give multiple examples of product value
  • Invite them for a social do but don’t rely solely on the relationship
  • Persuade objectively how your product will help them achieve their goals

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Avoid making offhand commitments
  • Don’t brush off any concerns, take all questions seriously

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Roberto is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Roberto

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Roberto move?

  • They like to analyze well and can take their time to reach any decisions.
  • Can Roberto take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Roberto

Personality Compatibility


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