Robyn Hyde

Enthusiast
DISC Type : i

Customer & Product Director at Utility Warehouse

Greater Oxford Area, United Kingdom

Overview

Robyn Hyde is a strategic Customer & Product Director at Utility Warehouse with over 14 years of experience. Described by colleagues as a seasoned expert with strong commercial acumen, she leads teams in proposition design, innovation, and product strategy. She holds a First Class Honours degree in Physics from the University of Oxford.

Robyn is focused on making customers feel "wowed" by unique, multi-service propositions. She has led the launch of key initiatives, including a revamped cashback card and a new customer referral program, to provide more value and help people save time and money on their household bills.

She graduated with a First Class Honours degree in Physics from the University of Oxford.

Personality Overview

Non-Confrontational

Amiable & Agreeable

Story Driven

They tend to be agreeable by nature, so take their promises with a pinch of salt.
  They prefer to build relationships rather than staying totally transactional. Unlike D or C types, they are convinced more by stories and testimonials.

Topics They Care About

Product Leadership
Progressed from Head of Product to Customer & Product Director at UW, leading teams to launch new features like the company's referral scheme and cashback card.
Customer Value
Focuses on creating unique, multi-service propositions and features that help customers save time and money on their household bills.
Team Development
Actively recruits for her team and is passionate about working with and hiring for the "amazing UW Customer team".

Media Appearances

Robyn has no verified media appearances

Work History

7-2023
Customer & Product Director at Utility Warehouse
7-2022 - 7-2023
VP of Product at Utility Warehouse
6-2021 - 7-2022
Head of Product at Utility Warehouse
7-2019 - 6-2021
Head of Product at RM plc
6-2017 - 6-2019
Product Lead at OVO Energy

Education

2008 - 2011
BA Physics (1st Class Hons) from University of Oxford

More Information

Social Presence :

Prographics :

Exp : 12 Location : Greater Oxford Area, United Kingdom Job Level : Mid-senior Designation : Customer & Product Director at Utility Warehouse
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Insights For Selling To Robyn

During A Call Or A Meeting

DO's

  • Maintain high, positive energy and convey confidence
  • Ask them how their day is going or exchange some other pleasantries
  • Invite them for a lunch or a drink/coffee

DONT's

  • Avoid overloading them with too much information
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don’t be too formal with them, they trust informality more

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Robyn is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Robyn

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Robyn move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Robyn take some risk or not?

  • They can take some low-probability risks if needed.

You And Robyn

Personality Compatibility


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