Stephen Constantinou

Energizer
DISC Type : I

Head of Onboarding and Retention at Utility Warehouse

Hemel Hempstead, England, United Kingdom

Overview

Stephen Constantinou is the Head of Onboarding and Retention at Utility Warehouse, where he has built a long-term career progressing through multiple leadership roles. He focuses on fostering a strong culture of coaching and shared purpose to drive growth and positive outcomes. He holds a Bachelor of Science from the University of Hertfordshire.

In a prior role, he was responsible for leading an energy customer service department of approximately 200 employees that handled 100, 000 monthly contacts.

Personality Overview

Big Picture Person

Relationship Oriented

Enthusiastic

They are naturally enthusiastic, so take their promise with a pinch of salt.  They are people oriented, friendly and like creating new connections. They excel at seeing the bigger picture, and the long-term impact of their decisions.

Topics They Care About

Customer Lifecycle
His career progression through customer service, onboarding, and retention roles demonstrates a deep focus on the end-to-end customer journey.
Team Culture
Emphasizes achieving high performance and engagement by fostering a culture centered on coaching, morale, and a shared purpose.
Operational Management
Has a background managing large-scale contact center operations with significant employee counts and high volumes of monthly customer interactions.

Media Appearances

Stephen has no verified media appearances

Work History

11-2025
Head of Onboarding and Retention at Utility Warehouse
11-2023 - 3-2026
Head of Partner Operations at Utility Warehouse
3-2021 - 3-2024
Senior Manager - Partner Operations at Utility Warehouse
5-2017 - 3-2021
Senior Energy Customer Service Manager at Utility Warehouse
4-2015 - 3-2017
Customer Service Manager at Utility Warehouse

Education

2007 - 2010
Bachelor of Science - BS from University of Hertfordshire

More Information

Social Presence :

Prographics :

Exp : 14 Location : Hemel Hempstead, England, United Kingdom Job Level : Mid-senior Designation : Head of Onboarding and Retention at Utility Warehouse
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Insights For Selling To Stephen

During A Call Or A Meeting

DO's

  • Invite them for a lunch or a drink/coffee
  • Speak enthusiastically with energy, maintain a clear and confident tone
  • Be friendly and entertaining in your conversation

DONT's

  • Avoid overloading them with too much detail
  • Don’t be excessively objective, be a storyteller
  • Avoid cutting into their flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Stephen is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Stephen

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Stephen move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Stephen take some risk or not?

  • They can take certain risks that are unlikely to have personal consequences.

You And Stephen

Personality Compatibility


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