Stephen Constantinou in

Stephen Constantinou

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Head of Onboarding and Retention at Utility Warehouse
📍 Hemel Hempstead, England, United Kingdom

Stephen Constantinou is the Head of Onboarding and Retention at Utility Warehouse, where he has built a long-term career progressing through multiple leadership roles. He focuses on fostering a strong culture of coaching and shared purpose to drive growth and positive outcomes. He holds a Bachelor of Science from the University of Hertfordshire.

In a prior role, he was responsible for leading an energy customer service department of approximately 200 employees that handled 100, 000 monthly contacts.

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Experience
14 Years
Current Role
Head of Onboarding and Retention
Job Level
Mid-senior
Location
Hemel Hempstead, England, United Kingdom
Personality Overview

How Stephen shows up

Communication Style
Decision Approach
Work Preference

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Priorities

Topics Stephen cares about

Customer Lifecycle
His career progression through customer service, onboarding, and retention roles demonstrates a deep focus on the end-to-end customer journey.
Team Culture
Emphasizes achieving high performance and engagement by fostering a culture centered on coaching, morale, and a shared purpose.
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Career

Work history

11-2025
Head of Onboarding and Retention
Utility Warehouse
11-2023 - 3-2026
Head of Partner Operations
Utility Warehouse
3-2021 - 3-2024
Senior Manager - Partner Operations
Utility Warehouse
5-2017 - 3-2021
Senior Energy Customer Service Manager
Utility Warehouse
4-2015 - 3-2017
Customer Service Manager
Utility Warehouse
In the press

Media appearances

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Education
2007 - 2010
Bachelor of Science - BS
University of Hertfordshire
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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