Robyn Miller

Commander
DISC Type : D

Administrative Assistant at The ASCII Group

Washington, District of Columbia, United States

Overview

Robyn Miller is a highly experienced customer support and community engagement professional with a career spanning over 25 years, primarily with The ASCII Group. She is recognized for building strong relationships with Managed Service Providers (MSPs). People who have worked with her describe her as detail-oriented, responsive, trustworthy, and customer-driven. She holds a Bachelor of Arts from the Baltimore Institute.

After a distinguished career of more than 25 years fostering the community at The ASCII Group, her journey with the company concluded in July 2025.

Personality Overview

Candid & Clear

Decisive

Risk-Taker

They respond better to strong and respectful interactions.  They like to move fast and expect the same from others. They take a lot of pride in personal achievements.

Topics They Care About

MSP Community Building
Her entire career at ASCII focused on engaging Managed Service Providers, emphasizing the value of events, and developing programs to foster a strong, collaborative community.
Customer Advocacy
With over 25 years in customer-facing roles, she is known for providing exceptional service and is described by colleagues as consistently putting the customer first.
Career Transition
A recent social media post indicates her long-term role at The ASCII Group ended in July 2025 and she is actively seeking a new opportunity in community engagement.

Media Appearances

Robyn has no verified media appearances

Work History

11-2023 - 7-2025
Administrative Assistant at The ASCII Group
3-2021 - 7-2025
Community Engagement Manager at The ASCII Group
3-2021 - 7-2025
Community Engagement Manager at The ASCII Group
4-2015 - 7-2025
Customer Service Agent at CMS (Complete Merchant Solutions)
3-2004 - 5-2005
Franchise Director at Nextwave Computers Inc

Education

1967 - 1969
Bachelor of Arts (B.A.) from Baltimore Institute
1985 - 1988
certificate from Anne Arundel Community College

More Information

Social Presence :

Prographics :

Exp : 20 Location : Washington, District of Columbia, United States Job Level : N/A Designation : Administrative Assistant at The ASCII Group
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Insights For Selling To Robyn

During A Call Or A Meeting

DO's

  • Objectively showcase the impact that your product creates
  • Refer to testimonials from well-known industry leaders
  • When negotiating terms, help them build an impression that they are the ones calling the shots

DONT's

  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person
  • Do not back off when challenged, respond with a confident, objective answer instead
  • Don’t take too much time in sending them information if they ask for any

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Robyn is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Robyn

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Robyn move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Robyn take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Robyn

Personality Compatibility


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