Rocco DeChalk in

Rocco DeChalk

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Vice President Operations at ResultsCX at ResultsCX
📍 Douglas County, Colorado, United States

Rocco DeChalk is an accomplished operations leader with over 25 years in the call center and BPO industry. As Vice President at ResultsCX, he specializes in operational excellence, P&L management, and strategic contract negotiations. Colleagues describe him as an energetic, supportive, and adaptable leader who excels at developing talent.

During his time at Central Michigan University, where he earned a Bachelor of Science, Rocco was a member of the Phi Sigma Kappa fraternity. This experience likely honed the relationship-building skills that have been a hallmark of his successful career.

In 2019, Rocco was mentioned in news articles as a good samaritan for providing aid to an injured student during a school shooting near his home.

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Experience
15 Years
Current Role
Vice President Operations at ResultsCX
Job Level
Senior
Location
Douglas County, Colorado, United States
Personality Overview

How Rocco shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Rocco cares about

Operational Excellence
A core expertise listed throughout his professional summary, focusing on improving call center and BPO operations.
Leadership Development
His profile emphasizes employee development and attracting top talent, which is reinforced by recommendations praising his mentorship.
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Career

Work history

8-2020
Vice President Operations at ResultsCX
ResultsCX
4-2017 - 8-2020
Director, Account Management
STARTEK
1-2015 - 10-2016
Vice President, Operations / Strategic Accounts
Alorica
1-2013 - 1-2015
Director of Operations & Client Services
Alorica
5-2010 - 1-2013
Senior Manager, Operations (Customer Service Billing Inquiry)
Verizon
In the press

Media appearances

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Education
1990 - 1994
Bachelor of Science (BS)
Central Michigan University
1983 - 1986
Education details unavailable
Bishop Borgess
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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